Job Description

About us

We are professional and agile.

Our work environment includes:

Modern office setting Growth opportunities
"Providential Properties Management is currently looking for a Call Center Agent with their own visa and telecom experience."

CANDIDATES MUST HAVE:

Multi-tasking skills.

Must possess excellent communication skills in English & Arabic

Team player and self-driven attitude

Ability to communicate precisely

Strong interpersonal skills

Good computer skills in MS Office Tools

Ability to adapt to change

Excellent interpersonal and customer service skills

EXPERIENCE:

At least 1-2 years' experience in telecommunication in UAE.

DUTIES AND RESPONSIBILITIES

Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization's service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal departments. Other duties as assigned. Technical expert in related computer applications. Able to react effectively and calmly in emergencies. Able to maintain customer confidentiality
Arabic Speaker (Preferred)

Job Type: Full-time

Pay: From AED2,000.00 per month