With at least 2-5 years experiences.
Answer calls and respond to emails
Handle customer inquiries both over the phone and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Contact businesses or private individuals by phone
Maintain customer/potential customer data bases
Job Types: Full-time, Permanent
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