Job Overview We are looking for an active and efficient Cafe Manager to join us. Your role primarily consists of maintaining and managing the cafe operations and generating Sales and build a brand awareness through Social Media Marketing. To be successful in this role of Cafe Manager, you are expected to have exceptional knowledge about restaurant management and operations. You will be required to work in shifts and even, on weekends and holidays. You will be responsible for managing the inventory for the cafe when required. You will also be training employees on how to deal with customers and provide customer satisfaction. We expect you to provide strategic plans to increase the profitability of the cafe. Responsibilities
Maintain working schedules on a day to day basis
Recruit, hire, train, and supervise caf? staff according to the company policies
Brief employees about rules of the cafe
Ensure that the machines such as coffee machine or tea machine are working fine
Make sure the cleaning is done before the daily operations start
Coordinate with suppliers for the stock of raw materials and monitor and maintain inventory with the ability to negotiate with vendors for lower prices or better service.
Coordinate with the staff according to different shifts and confirm the availability
Plan different deals and discounts to attract potential customers
Coordinate with the baristas and chef to plan out a new menu, manage the updating of design, planning, costing and pricing of menus
Co-ordinate food and drinks/beverages preparation and ensuring quality management of food and drinks/beverages
Ensure that the needs of the customers are fulfilled
Manage the billing procedures. Knowledge of basic mathematics, accounting and payroll, in order to maintain the caf?s books and handle payroll.
Keep a record of monthly expenses and revenues. Monitor budgets to ensure that the caf? remains profitable. Actively find ways to lower operational costs while expanding the caf?s customer base. Responsibly use resources and control expenses to operate within budgetary controls
Ensure smooth operations of our cafe when we are understaffed
Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent
Work closely with customers to answer questions and listen to complaints regarding food quality and customer service before working to resolve those complaints promptly. Maintain healthy relationship with customers
Listen to customer preferences and make suggestions for menu items
Customer service skills to meet and address customers? requests, demands and concerns.
Skills in both management and administration in order to lead a team, allocate resources and make intelligent decisions about the best strategies for running the business.
Good management of time and organizational skills to handle a multitude of tasks efficiently and be able to prioritize.
This includes the planning and pricing menus, management of preparation and cooking, all foods and beverages to adhere to agreed prices/budgets and maintain applicable quality standards and records whilst maintaining responsibility for ordering and obtaining supplies, quality control and management of team members.
Overall responsibility for ensuring compliance with sanitation, hygiene, health and safety legislation, organisational and quality requirements and working policies and procedures.
Manage Front of House duties to include taking and making reservations, taking and serving order, clearing and preparing tables, prepare the bill and take payment
Allocate workloads to team members
Supervise, manage and direct the overall performance of the team
Set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met
Set an example for team members of commitment, work ethic and habits and personal character
The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.
Develop, implement and manage our social media strategy
Define most important social media KPIs. Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign?s performance against the KPIs
Create actionable plans to both grow and maintain followers through popular social media platforms such as Twitter, Facebook, Pinterest, YouTube and LinkedIn
Measure the success of every social media campaign by analyzing data to determine whether social media campaigns have achieved their objectives.
Stay up to date with latest social media best practices and technologies
Researching social media trends and informing management of changes that are relevant to the company?s marketing activities
Work with copywriters and designers to ensure content is informative and appealing
Collaborate with Marketing, Sales and Product Development teams
Monitor SEO and user engagement and suggest content optimization
Communicate with industry professionals and influencers via social media to create a strong network
Formulating high-quality novel written and visual content for each social media campaign.
Building a social media presence by maintaining a solid online presence.
Monitoring the company's brand on social media.
Building brand awareness by engaging relevant influencers.
Managing our online communities to ensure respectful and appropriate engagement.
Responding to comments on each of our accounts.
Overseeing customer service provided via social media.
Coaching employees company-wide on content creation best practices
Analyzing the company?s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
Ensure progress on all platforms by using analytical tools such as Google Analytics and others
Oversee the creating and implementation of the monthly editorial calendar which includes monthly sales objectives and initiatives
Requirements
Bachelor?s degree in Hospitality or Hotel Management
Candidates having a high school diploma with relevant experience can also be considered.
Certification in Hospitality would be preferred
Proven experience of working as a Cafe Manager, Hotel Manageror a similar role
Basic knowledge of handheld restaurant POS systems
Ability to handle coffee machines and other appliances
Great team management skills
Ready to work in shifts
Exceptional customer service skills
Extraordinary communication and organizational skills
A passion for food, and the ability to suggest unique recipes and product offerings.
Social media marketing experience with platforms such as Facebook, Twitter and Instagram LinkedIn, Pinterest, Instagram, Google+ and other social media best practices.
Experience developing social media strategies.
Experience working with and developing a marketing plan.
Ability to develop the right voice for each social media platform.
Understanding of SEO and web traffic metrics
Experience with doing audience and buyer persona research
Good understanding of social media KPIs
Familiarity with web design and publishing
Excellent multitasking skills
Critical thinker and problem-solving skills
Good time-management skills
Understanding of graphic design principles.
Strong computer skills using Microsoft Office and Adobe Suites
General knowledge of Search Engine Optimization and internet ranking for web content
Relevant experience determining a target audience and how to cater unique marketing campaigns to capture their attention
Strong understanding of marketing strategy and how to effortlessly utilize these concepts throughout various forms of outreach
Job Type: Full-time Salary: Up to AED9,000.00 per month
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