Cafe Manager
Dubai, United Arab Emirates
Job Description
b'
Job Overview We are looking for an active and efficient Cafe Manager to join us. Your role primarily consists of maintaining and managing the cafe operations and generating Sales and build a brand awareness through Social Media Marketing. To be successful in this role of Cafe Manager, you are expected to have exceptional knowledge about restaurant management and operations. You will be required to work in shifts and even, on weekends and holidays. You will be responsible for managing the inventory for the cafe when required. You will also be training employees on how to deal with customers and provide customer satisfaction. We expect you to provide strategic plans to increase the profitability of the cafe. Responsibilities
- Maintain working schedules on a day to day basis
- Recruit, hire, train, and supervise caf\xc3\xa9 staff according to the company policies
- Brief employees about rules of the cafe
- Ensure that the machines such as coffee machine or tea machine are working fine
- Make sure the cleaning is done before the daily operations start
- Coordinate with suppliers for the stock of raw materials and monitor and maintain inventory with the ability to negotiate with vendors for lower prices or better service.
- Coordinate with the staff according to different shifts and confirm the availability
- Plan different deals and discounts to attract potential customers
- Coordinate with the baristas and chef to plan out a new menu, manage the updating of design, planning, costing and pricing of menus
- Co-ordinate food and drinks/beverages preparation and ensuring quality management of food and drinks/beverages
- Ensure that the needs of the customers are fulfilled
- Manage the billing procedures. Knowledge of basic mathematics, accounting and payroll, in order to maintain the caf\xc3\xa9\xe2\x80\x99s books and handle payroll.
- Keep a record of monthly expenses and revenues. Monitor budgets to ensure that the caf\xc3\xa9 remains profitable. Actively find ways to lower operational costs while expanding the caf\xc3\xa9s customer base. Responsibly use resources and control expenses to operate within budgetary controls
- Ensure smooth operations of our cafe when we are understaffed
- Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent
- Work closely with customers to answer questions and listen to complaints regarding food quality and customer service before working to resolve those complaints promptly. Maintain healthy relationship with customers
- Listen to customer preferences and make suggestions for menu items
- Customer service skills to meet and address customers\xe2\x80\x99 requests, demands and concerns.
- Skills in both management and administration in order to lead a team, allocate resources and make intelligent decisions about the best strategies for running the business.
- Good management of time and organizational skills to handle a multitude of tasks efficiently and be able to prioritize.
- This includes the planning and pricing menus, management of preparation and cooking, all foods and beverages to adhere to agreed prices/budgets and maintain applicable quality standards and records whilst maintaining responsibility for ordering and obtaining supplies, quality control and management of team members.
- Overall responsibility for ensuring compliance with sanitation, hygiene, health and safety legislation, organisational and quality requirements and working policies and procedures.
- Manage Front of House duties to include taking and making reservations, taking and serving order, clearing and preparing tables, prepare the bill and take payment
- Allocate workloads to team members
- Supervise, manage and direct the overall performance of the team
- Set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met
- Set an example for team members of commitment, work ethic and habits and personal character
- The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.
- Develop, implement and manage our social media strategy
- Define most important social media KPIs. Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign\xe2\x80\x99s performance against the KPIs
- Create actionable plans to both grow and maintain followers through popular social media platforms such as Twitter, Facebook, Pinterest, YouTube and LinkedIn
- Measure the success of every social media campaign by analyzing data to determine whether social media campaigns have achieved their objectives.
- Stay up to date with latest social media best practices and technologies
- Researching social media trends and informing management of changes that are relevant to the company\xe2\x80\x99s marketing activities
- Work with copywriters and designers to ensure content is informative and appealing
- Collaborate with Marketing, Sales and Product Development teams
- Monitor SEO and user engagement and suggest content optimization
- Communicate with industry professionals and influencers via social media to create a strong network
- Formulating high-quality novel written and visual content for each social media campaign.
- Building a social media presence by maintaining a solid online presence.
- Monitoring the company\'s brand on social media.
- Building brand awareness by engaging relevant influencers.
- Managing our online communities to ensure respectful and appropriate engagement.
- Responding to comments on each of our accounts.
- Overseeing customer service provided via social media.
- Coaching employees company-wide on content creation best practices
- Analyzing the company\xe2\x80\x99s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
- Ensure progress on all platforms by using analytical tools such as Google Analytics and others
- Oversee the creating and implementation of the monthly editorial calendar which includes monthly sales objectives and initiatives
- Bachelor\xe2\x80\x99s degree in Hospitality or Hotel Management
- Candidates having a high school diploma with relevant experience can also be considered.
- Certification in Hospitality would be preferred
- Proven experience of working as a Cafe Manager, Hotel Manageror a similar role
- Basic knowledge of handheld restaurant POS systems
- Ability to handle coffee machines and other appliances
- Great team management skills
- Ready to work in shifts
- Exceptional customer service skills
- Extraordinary communication and organizational skills
- A passion for food, and the ability to suggest unique recipes and product offerings.
- Social media marketing experience with platforms such as Facebook, Twitter and Instagram LinkedIn, Pinterest, Instagram, Google+ and other social media best practices.
- Experience developing social media strategies.
- Experience working with and developing a marketing plan.
- Ability to develop the right voice for each social media platform.
- Understanding of SEO and web traffic metrics
- Experience with doing audience and buyer persona research
- Good understanding of social media KPIs
- Familiarity with web design and publishing
- Excellent multitasking skills
- Critical thinker and problem-solving skills
- Good time-management skills
- Understanding of graphic design principles.
- Strong computer skills using Microsoft Office and Adobe Suites
- General knowledge of Search Engine Optimization and internet ranking for web content
- Relevant experience determining a target audience and how to cater unique marketing campaigns to capture their attention
- Strong understanding of marketing strategy and how to effortlessly utilize these concepts throughout various forms of outreach
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1507331
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned