Job Description

Job Category: Hotel-Front Office
:
At InterContinental Residences Abu Dhabi, we believe that exceptional service is not just a promise - it's a way of life. We are seeking a refined, attentive, and service-oriented Butler to join our prestigious Residences team and deliver bespoke experiences to our long-stay and VIP residents.
As a Butler, you will serve as the main point of contact for our residents, offering personalized assistance and ensuring every request is anticipated with grace, discretion, and efficiency. From arranging in-residence dining and housekeeping coordination to assisting with personal errands and special occasions, your role is to make every moment seamless and memorable.
A little taste of your day-to-day:
Every day is different, but you'll mostly do:

• Provide personalized and professional service to residents, anticipating their preferences and needs.
• Coordinate with various departments to ensure timely and efficient delivery of services.
• Arrange in-residence experiences such as dining, laundry, housekeeping, and maintenance requests.
• Welcome new residents and provide orientation to property facilities and services.
• Handle residents' special requests and manage their daily itineraries or appointments when required.
• Maintain complete confidentiality and uphold the highest standards of discretion.
• Ensure all interactions reflect the InterContinental brand standards and Forbes service culture.

What we need from you:

• Minimum 2 years' experience as a Butler or Guest Relations professional in a luxury hotel, residence, or private estate.
• Strong interpersonal skills with a genuine passion for delivering luxury service.
• Exceptional grooming standards and professional presentation.
• Excellent communication skills in English (additional languages are a plus).
• Attention to detail, flexibility, and a proactive service mindset.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Skills Required