Primary Functions and Responsibilities:

The role of the Business Support Administrator-AMEX is to act as an administrative support within the Office Services team, reporting into the Office Coordinator/Office Manager. The Business Support Administrator - AMEX undertakes administrative functions to ensure the smooth operations of the American Express offering across the firm. The Business Support Administrator-AMEX will act as the primary point of contact for our external partner American Express. Internally, they will be an integral part of the business and the first point of contact to employees across the firm for American Express services. The ideal candidate must have experience in a similar administrative position, supporting the business in a fast- paced environment, computer literate and have basic knowledge in data analysis and report building. Candidates should be a confident self-starter, pro-active, computer literate, organized,
deadline driven and have excellent organization and communication skills.

Key Tasks

• Assist the business with American Express card application process, providing application forms, clear list of requirements and manage the application process for all employees .
• Retrieve completed applications, cross-check applications against requirements and supporting documents provided and ensure supporting documents are provided in copy, record keeping, update database .
• Submit prepared applications to American Express, track applications, maintain a proactive approach keeping applicants up to date on application status .
• Notify cardholders in a timely manner upon receipt of cards, arrange delivery/ collection to the cardholders Maintain logins for Amex At Work platform, generate activity reports on the platform, balance reporting .
• Prepare month-end statements for cardholders, liaising with Executive Assistant\xe2\x80\x99s (supporting Principal and Partners) and cardholders directly .
• Support HR dept with employee off-boarding process; ensuring zero balances for leaver\xe2\x80\x99s and controlling card blocking / card cancelation as required via OPM Amex system .
• Support and Problem solving for cardholders in regards card issues, system errors, late fees etc. . Streamline the American Express application process, implement and improve better ways of working Investigate and proactively flag to management any reoccurring issues, high balances, nil claims .
• Maintain excellent relationship with the American Express team .
• Managing expense claims for Office Services in a timely manner

Additional Functions and Responsibilities:

• General administrative support and specialized project support to Office Services department .
• Provide coverage, assistance and back up for other team members where relevant .
• Build and maintain excellent working relationships across all business areas .
• Create periodical, monthly, and annual reports .
• From time to time, you may be requested to perform other job-related other than those mentioned in this description

Firm Building

• Attend meetings, events, workshops at the local office, regionally, globally as/when required .
• Build and maintain excellent working relationships across all business areas .
• Understanding and keeping up to date with the business\xe2\x80\x99 offering, organization structure, policies, goals, values and beliefs .
• Awareness of (and participation where appropriate) social and charitable events and other activities .

Communication Skills

• Strong communication skills written & verbal.
• Arabic advantageous.
• Professional, Flexible attitude, ability to work on own initiative responsibly

Technical Skills

Professional Services experience an advantage (at least 3 years) .
Proficient in MS office skills .
Handle sensitive information in a confidential manner .
Excellent analytical, administrative, organizational and time management skills

Education College/University degree educated

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.