Job Description

Business Solutions Specialist (Revenue Integrity)

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Join to apply for the Business Solutions Specialist (Revenue Integrity) role at Etihad Get AI-powered advice on this job and more exclusive features. Synopsis Let your career take off with the WorldaEUR(TM)s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. As a Business Solutions Specialist, you will be responsible for ensuring that the airline's revenue-related processes are accurate, efficient, and compliant with internal policies and external regulations. Your primary goal is to maximize revenue while minimizing discrepancies or errors that could lead to financial losses. The role involves close collaboration with departments such as RM, Sales, and IT to streamline processes, reconcile data, and implement best practices for revenue assurance while ensuring a smooth and transparent customer experience.

Synopsis Let your career take off with the WorldaEUR(TM)s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. As a Business Solutions Specialist, you will be responsible for ensuring that the airline's revenue-related processes are accurate, efficient, and compliant with internal policies and external regulations. Your primary goal is to maximize revenue while minimizing discrepancies or errors that could lead to financial losses. The role involves close collaboration with departments such as RM, Sales, and IT to streamline processes, reconcile data, and implement best practices for revenue assurance while ensuring a smooth and transparent customer experience. Accountabilities

Perform business user acceptance testing of code releases of existing and new systems. Document the results of testcases as part of acceptance criteria. Document and maintain standard operating procedures across all RI Solutions Monitor systems health using control check reports and dashboards based on defined periodicity(daily/weekly/monthly) and take proactive actions for optimal system performance. Raise support trackers for issues identified in the RI systems with the respective system providers and work for resolution of trackers with weekly support calls Develop and maintain revenue integrity business processes to identify and cancel PNRs for inventory violations and raise agent debit memos as per the EtihadaEUR(TM)s policy Analyze and address inventory violations to maintain a robust booking platform. Investigate and resolve ADM's and revenue recovery disputes with a customer centric approach. Analyze errors and patterns of discrepancies. Support fraud investigations gathering evidence for further actions. Education & Experience

BacheloraEUR(TM)s Degree in Computer Science, Engineering, Statistics, Operations Research, Economics, or Business Administration or equivalent academic qualification. 2-3 years of experience in Revenue Integrity preferred. In depth knowledge of Amadeus GDS preferred. Investigation and Analytical skills. About Etihad Airways Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the worldaEUR(TM)s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with EtihadaEUR(TM)s codeshare partners, EtihadaEUR(TM)s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into EtihadaEUR(TM)s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly! To learn more, visit etihad.com Recruitment Fraud Alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent and contact Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Consulting, Information Technology, and Sales

Industries Airlines and Aviation Referrals increase your chances of interviewing at Etihad by 2x Sign in to set job alerts for "Business Solutions SpecialistaEUR roles.

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