• Be an active member of the EMEA Sales and Customer Team and the Global Commercial Team.
• Support the day to day functional requirements of the Business Development Managers and the Key Account Managers.
• Develop and maintain a strong working relationship with the Global Salesforce Team including fulfilling any business requirements as directed.
• Provide administrative and customer support to the EMEA team for new and existing customers as business demands require.
• Proactively support the Business Development team in lead management to achieve sales targets.
• Work collaboratively with Customer Service Coordinators in other regions to establish synergies, best practices and optimisation where possible.
• Provide logistics support for sales events, training and webinars where required and participate in external meetings, events, or other activities as required.

• Support Sales team(s) with contract management, opportunities and renewals, reports, dashboards, pipeline management and general Salesforce administrative tasks to support business requirements.
• Build strong rapport with customers. Provide good after sales support service to ensure good customer experience and resolve complaints if any.
• Provide customer contact support for the EMEA Team, servicing customer calls where required and attending to any customer enquiries in a prompt and professional manner.
• Generate quotations and contractual documents including service agreements, and service amendments and verify and check documents and data for completeness, accuracy and consistency.
• Coordinate with customers and Finance on billing, accounts receiveable and debt management issues as directed.
• Support Key Account Managers in the management of low profile contract renewals and assist in the management of the regional contract renewal pipeline.
• Manage user access for the RightShip Platform including setting up new users and trial accounts as required.

• Maintain clean and complete EMEA Salesforce (CRM) data ensuring information completeness, naming conventions, sense checking and cleaning leads information
• Identify ways to optimise and improve business workflows and assist in the development of standard operating procedures and best practices on use of Salesforce
• Understand business requirements, translate into workable solutions for implementation

• Analyse, escalate and report risks as required
• Any other task reasonably required by the business from time to time

Desired Skills and Experience

• Suitable and relevant experience in Sales Support or Customer Service, functional experience of Salesforce CRM advantageous.
• Customer-oriented, self-initiated and meticulous
• Excellent communication and interpersonal skills
• Able to work independently and in a team
• Adaptable and able to multi-task in a fast paced team
• Excellent attention to detail
• Proficient in MS Office
• Analytical and has good systems, process and data troubleshooting skills