Job Description

Job Title:

Business Center Manager

Location:

Dubai, UAE

Department:

Operations / Facilities / Client Services

Reports To:

General Manager / CEO / Regional Head

Job Summary

The

Business Center Manager

is responsible for the

overall leadership and daily management

of a business center, co?working space, or serviced office environment. This role ensures smooth operations, excellent client service, strong sales performance, and effective team leadership, with the goal of maximizing occupancy, revenue, and customer satisfaction. Indeed+1

Key Responsibilities

Operations & Facilities Management

Oversee all

daily operations

of the business center, including meeting rooms, office spaces, and shared facilities. Indeed Ensure the center is well?maintained, clean, safe, and fully operational according to standards and UAE regulations. Women First Jobs Coordinate maintenance, vendor services, supplies, and facility equipment. Indeed Implement and enforce health, safety, and company policies. Indeed

Client Relationship Management

Build and maintain strong relationships with clients to ensure

high satisfaction and retention

. Indeed Serve as the primary point of contact for tenant requests, feedback, and concerns. Indeed Conduct regular check?ins with clients to understand needs and identify up?sell opportunities. Indeed

Sales & Revenue Growth

Drive

sales and occupancy

through lead generation, tours, promotions, networking, and partnerships. Ubuk Develop and implement pricing strategies, service packages, and marketing initiatives. Indeed Achieve monthly and annual

revenue and performance targets

. Indeed

Reporting & Administration

Manage billing, invoicing, renewals, and payment follow?ups. Indeed Maintain accurate records of clients, contracts, operations, and financials. Indeed Prepare regular

performance and occupancy reports

for senior management. Indeed

Team Leadership

Recruit, train, and supervise business center staff (front desk, housekeeping, admin). Indeed Conduct performance reviews and foster a

customer?focused team culture

. Indeed Provide guidance, coaching, and support to ensure excellent service delivery. Ubuk

Qualifications & Skills

Education

Bachelor's degree in

Business Administration, Hospitality, Management, or related field

. Indeed

Experience

Typically

3-6+ years

of experience in office/operations management, hospitality, or serviced office/co?working spaces. Indeed UAE or regional service office experience is an advantage.

Skills

Strong

leadership and organizational

skills. Indeed Excellent

communication and interpersonal

skills. Indeed Good

sales, negotiation, and customer service

orientation. Ubuk Proficient in

MS Office

and CRM/booking software. Indeed Problem?solving mindset with attention to detail. Indeed

Performance Indicators

Common KPIs for this role include:

Occupancy rate

and revenue growth

Client satisfaction and retention

Staff performance and service quality

Efficiency of operations and facilities management
Job Type: Full-time