Job Description

Role: Business Analyst


Department: Cash Product Management - Transaction Banking


Location: Dubai, UAE

Role Purpose:

The Business Analyst will support the transformation of charge recovery from a manual to a fully digitalized process. The role requires close coordination with internal business teams, technology partners, operations, compliance, and external vendors to capture requirements, drive implementation, conduct UAT, and ensure successful rollout and adoption.

Qualifications & Experience:

Bachelor's degree in business administration, Finance, Engineering, or related field.


Minimum 5 years of experience as a Business Analyst, preferably in Transaction Banking / Cash Management.


Prior experience in bank-side product transformation or digitization programs is a strong advantage.


Understanding of core banking systems (Ex: Finacle). Understanding of Charge billing engines & payment platforms is value add.

Preferred:

Prior experience in UAE banking sector


Exposure to reconciliation engines, collections, and MIS/reporting systems for charges.


Arabic language skills are an advantage but not mandatory.


Joining: Immediate or 1 month

Key Responsibilities:

1. Business Requirement Management


Elicit, analyze, and document business and functional requirements for the end-to-end digital charge collection process for CIT and SCDM products.


Work closely with cash product managers to translate product strategies into actionable requirements.


Support preparation of Business Requirement Documents (BRDs), Process Maps, and Functional Specification Documents (FSDs).


Ensure requirements meet compliance, finance, and audit expectations.



2. Project Coordination & Execution


Act as the single point of contact (SPOC) for all BA activities related to the CIT and SCDM digitization program.


Collaborate with IT teams to validate solution design and trace requirements through the development lifecycle.


Coordinate with internal stakeholders (Finance, Ops, Compliance, Legal, Collections) and vendors to drive the project forward.


Track progress using appropriate project tracking tools and ensure timely delivery of milestones.



3. Testing & Validation


Lead and coordinate User Acceptance Testing (UAT), including preparation of test scenarios, scripts, and end-user walkthroughs.


Validate system readiness, perform defect tracking, and ensure alignment with business goals prior to go-live.


Support regression testing and post-deployment validation.



4. Documentation & Training


Prepare process documents, SOPs, user guides, and training materials.


Provide business-side training and knowledge transfer to stakeholders, relationship managers, and operations teams.



5. Support Rollout and Post-Implementation


Support pilot rollout of digital charge collection mechanisms (e.g., API integrations, billing platform interface, client notifications).


Ensure business continuity and support post-go-live defect resolution and enhancement logging.


Gather feedback from users and suggest refinements to the digital journey.

Required Skills & Competencies:

Strong analytical, problem-solving, and documentation skills.


Ability to understand and model banking business processes.


Understanding of transaction banking cash products.


Good exposure to digital transformation projects (preferably in financial services).


Familiarity with project lifecycle methodologies (Agile, Waterfall).


Proficient in MS Office (Excel, PowerPoint, Visio) and tools like JIRA or Confluence.


Excellent interpersonal, written, and verbal communication skills.


Ability to manage multiple stakeholders across product, finance, operations and IT