Job Description

JOB TITLE
Brand Trainer | MAF LifeStyle | Operations
ROLE SUMMARY
The key purpose of the Brand Trainer role is to empower staff with product knowledge, brand messages and the skills needed to deliver them, ensuring consistent high standards in all stores regarding customer service, brand and product knowledge, contributing to sales growth, brand awareness and staff engagement.
ROLE PROFILE

• Support Line Managers to conduct training needs analysis and define relevant training requirements based on team and individual needs.
• Create the brand and product training plan in line with brand standards covering all business units needs.
• Develop training content as well as adapt training manuals received from Principals to suitable training materials catering to a mix of learning styles.
• Facilitate brand, product and customer service training equipping the store staff to deliver exceptional customer service and thereby enhance sales.
• Ensure all training content is of the highest standards and meets Principal guidelines.
• Identify training needs clearly, keep a record and relate to on-going development of the individual and teams.
• Monitor learning interventions for impact on enhanced performance ensuring the purpose of learning and expected change is clearly defined
• Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.

REQUIREMENTS

• Bachelor's degree in business or related fields.
• Experince in Training / Human Resources.
• Experince in Beauty/ Skincare products in a must.
• Minimum 2-3 years of relevant experience.
• Evidence of content creation and use of technology for learning.

Skills Required