Overall responsibility for the business performance of each outlet Ensuring continued efficient operations Staff management and development, resource planning Ensuring the brand(s), reputation and values are upheld above all else Staff Management: Implement our Mission, Vision & Values Implement and be responsible for adherence to the Company\xe2\x80\x99s policies and procedures Supervise staffing rosters, plan for National Holidays, Leaves, Promotions, Events etc. (ensure enough staff at the right times, reduce overtime, ensure attendance is recorded accurately, record sick days, unauthorized absences) Provide constant leadership, counselling, advice and feedback to all team members Responsible for motivating and mentoring all team members, resolving disputes, promoting Company values and encouraging implementation of our values in the work place Organize team building sessions, staff gatherings and social events Champion a training culture within the team to ensure succession planning, and a culture that exceeds the very best the industry has to offer Conduct staff appraisals, formal feedback, session and issue disciplinary actions, according to policies and with involvement of HR & MD Fixtures & Equipment: Handle all maintenance requests, according to the internal operational requirements, negotiate with suppliers, find preferred maintenance providers, co-ordinate with on-site teams, and make sure all issues resolved swiftly Implement and manage a preventive maintenance program for all equipment Maintain close, professional, effective links with all external suppliers and contractors. Ensure that suppliers deliver to stated agreements, best practices are followed, and technological advances are sought Standards: Ensure compliance with all ADFCA requirements, at all times Ensure conformity to required internal Food Safety standards, in all outlets and operational sites, and that such protocols are strictly enforced Carry out store inspections and discuss results with senior teams (opening, closing, standards to be kept at any time) Implement cashing up, reporting and cash handling procedures General Operations: Implement Standard Operating Procedures for each team (service, drivers, kitchen) Manage all events & catering activities: Discuss requirements, co-ordinate with kitchen, issue quotes, develop new business, organize teams and equipment, supervise execution, ensure satisfaction Ensure correct use of POS, online features and electronic management software (Inventory, Ordering, Accounting, HR) where applicable Ensure regular menu/flyer distribution, in store marketing, communicate promotions and offers accurately and develop new and innovative marketing strategies Ensure correct and timely preparation and delivery of menu items Supervise procurement of materials for all sites (beverages, food, stationary, packaging, petrol, tools and equipment) Always improve procedures, and increase efficiency Search and consider new tools and software to improve operational efficiency and operational objectives Other: Supervise new site developments Always promote the brand and the image of the business Develop new business, consider new ideas and seek opportunities for development Any AD HOC task as required to ensure the adequate operation of the business and advancement of the brand Self-Learning & Development Engage in Training Sessions when required Develop detailed product knowledge Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basis Knowledge Management: Ensuring all processes and procedures within the restaurant are captured and are well documented and updated on a regular basis Ensures all paperwork is kept in meticulous order and correctly executed within the Branch, complying with all management information and reporting requests and in compliance with legal/regulatory standards/requests Ensures that all documentations are up to date and the team is following and are audited as per the set benchmarks on a regular basis Confidentiality & Ethics: Ensure full compliance with the Company\xe2\x80\x99s Confidentiality policy and Third Party Non Solicitation policy which prohibits the sharing or discussion of sensitive information and the earning of fees through third party channels not connected with the Company; Protection of the Company at all times in relation to informational databases, IP, secrets and strategy, as well as sensitive information, all of which may not be discussed with any unauthorised person Ensure all sensitive client and Company information remains confidential and ensure this culture is built across the Branch Ensure any unethical behaviour of any team member is quickly brought to the attention of Senior Management, so that it may be appropriately addressed. Pre-requisites: Postgraduate/Graduate or equivalent qualification Minimum 5-10 years of experience in a supervisory level at F&B, Catering, Hotels and Hospitality establishments. Excellent communication skills both verbally and written English, Arabic and Hindi. Valid UAE License - Preferred Proficient with computers and basic programs (Microsoft Office, email) Able to demonstrate exceptional leadership and strategic management. Character requirements Pleasing Personality: Positive, Energetic, Motivated & Optimistic Courteous, Respectful & Polite Excellent attention to detail, observation and memory Excellent face-to-face and telephone communication skills Ability to handle significant stress and pressure A good listener, and able to consider all information Flexible and willing to work long hours Critical thinker and problem-solving skills Good time-management skills Strong leadership, motivational and people skills Acute financial management skills Ability to handle customer enquiries and complaints ensuring compliance with licensing, hygiene and health and safety legislation/guidelines A hands-on approach to problem solving with a training bias Job Type: Full-time Salary: Up to AED7,000.00 per month Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)