Description

United Arab Emirates

JOB DESCRIPTION

About Burj Al Arab:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. Dubai\'s most iconic hotel and a global icon of Arabian luxury, Burj Al Arab Jumeirah is the flagship hotel of Jumeirah Group\'s portfolio of exceptional properties, representing a timeless pinnacle of luxury.

One of the world\'s most photographed superstructures, the elegant sail-shaped hotel redefines the meaning of luxury hospitality both in Dubai and around the world. Dedicated to creating memorable moments, Burj Al Arab Jumeirah is home to some of Dubai\'s most exquisite dining experiences, from the MICHELIN starred and Gault&Millau\'s three toque Al Muntaha to the ultimate lifestyle destination.

About the Role:

An opportunity has arisen for a Brand Loyalty Customer Service Advisor to join our Brand Loyalty Team in Jumeirah Burj Al Arab.

The main duties and responsibilities of this role:

• Maintaining a positive, empathetic, and professional attitude towards our members, always.
• Acknowledging and resolving member complaints and responding promptly to their inquiries by providing exceptional customer service.
• Keeping records of customer interactions, transactions, comments, and complaints via our CRM platform.
• Communicating and coordinating with other Jumeirah colleagues, as necessary.
• Supporting the administration of the programme and loyalty department.
• Providing feedback and insights to management based on member interactions which may include recommendation for potential products or service improvements, highlighting pain points in the customer journey or suggestions for changes to processes and procedures.
• Any other duties as may reasonably be requested by the management.

About you:

The ideal candidate will have the below qualifications and experience:

• Proficient spoken and written English.
• Experience working with customer support.
• Ability to stay calm when customers are stressed or upset.
• Strong communication skills - verbal and written.
• Interpersonal and customer service skills.
• Analytical and problem-solving skills.

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude towards our members, always.
• Acknowledging and resolving member complaints and responding promptly to their inquiries by providing exceptional customer service.
• Keep records of customer interactions, transactions, comments, and complaints via our CRM platform. \xc2\xb7 Communicating and coordinating with other Jumeirah colleagues, as necessary.
• Support the administration of the programme and loyalty department
• Provide feedback and insights to management based on member interactions which may include recommendation for potential products or service improvements, highlighting pain points in the customer journey or suggestions for changes to processes and procedures.

QUALIFICATIONS

• Proficient spoken and written English
• Experience working with customer support
• Ability to stay calm when customers are stressed or upset
• Strong communication skills - verbal and written
• Interpersonal and customer service skills
• Analytical and problem-solving skill

ABOUT US

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value

diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including

locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we\'ll give you every chance to impress during the recruitment process.

We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely

on us to support you as you settle into your journey with us and make Jumeirah \'Your Place to Shine\'.

This Arabian themed waterpark in Dubai offers breath-taking views of Burj Al Arab Jumeirah, Jumeirah Beach Hotel and

Madinat Jumeirah. A day at this waterpark means one adrenaline rush after another! Hurtle down the 33m high Jumeirah

Sceirah reaching speeds of 80 kmph, try the 1.5m high waves at Breakers Bay or scream your lungs out with your friends as you ride together on Tantrum Alley !

The fun isn\'t just for our guests - everyday as a Wild Wadi Waterpark\xe2\x84\xa2 colleague promises to be a fun and memorable

experience!

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ABOUT THE TEAM

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

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