Job Summary

• Ensure the service efficiency within the branch as per the branch standard.

Responsibilities

Strategy

• Identify sales opportunities and refer to sales channels
• Increase deposits for the branch
• Ensure proper check and controls are in place to avoid any potential losses.
• Recommend and manage workflow changes for greater efficiency.
• Improve efficiency in migrating more transactions to Digital Banking.

Business

• Identify Service Quality initiatives to acquire and retain customers.
• Improve workflow and processes to maintain highest quality of service delivery.
• Ensure customer are attended within the agreed timeframe, and drive to the Digital channels where possible

Processes

• Ensure compliance of laid down process and procedures.
• Facilitate and Implement work process improvements.
• To ensure compliance with Global Process Standards on Customer Data Confidentiality
• Ensure that cash availability at branch is always adequate to meet customer withdrawal requirements
• Ensure all critical reports are checked and monitored on a timely basis

Leadership, People and Talent

• Provide leadership, coaching and support to the team members by setting objective, managing performance, identifying development needs, and motivating.
• Ensure that front line staff undergoes formal initial and ongoing formal training requirements and that all further development needs are met through workplace coaching, classroom training and other solutions as appropriate.

Risk Management

• To be able to detect any suspicious transactions, Money laundering, forgeries etc
• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.
• Ensure timely reporting of all near misses/actual losses whether incurred on account of fraud or operational loss

Governance

• Ensure all GPS standards are followed and adhered.

Regulatory & Business conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Branch Team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Good knowledge of groups policies, standards, local regulations, and legislations of the prevention of money laundering.

Key Internal Stakeholders

• Branch Operation & Service Manager
• Priority Unit Heads / Relationship Manager
• Universal Bankers
• Business Operation Support officers
• Central Operations & CMO
• Country Money Laundering Preventing Officer
• Legal & Compliance
• Phone Banking, CCU
• Digital Banking

Our Ideal Candidate

• Bachelor\'s Degree

Role Specific Technical Competencies

• Customer service
• MS Office Suite
• AML
• Banking Regulation
• Sales Technique
• Cash Management
• Team Management
• Sales
• Business Writing
• Communication

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered