Job Description

BOUTIQUE MANAGER (PIPELINING)
OBJECTIVE
The Boutique Manager is accountable for the boutique's overall success. This includes being an ambassador of the Maison, achieving sales targets, ensuring operational excellence, and cultivating a high-
performing dynamic team, to achieve the Maison's strategic objectives.
KEY RESPONSIBILITIES
Brand Ambassador & Client Service:

• Champion the Maison's culture internally and externally
• Ensure the highest level of client experience and client selling ceremony
• Support the sales team with after-sales services
• Build a network of influential individuals to foster client loyalty, especially with VIP clients
• Ensure the boutique environment reflects the Maison's vision
• Keep the team informed on best practice, products, and Maison information

• Develop and implement marketing and promotional strategies to drive traffic and expand the client database
• Participate in setting objectives and take appropriate action to achieve them
• Stay informed about the local market, competitors, and luxury retail trends
• Recommend improvements to improve performance

• Demonstrate sales and people leadership
• Coach, motivate and challenge the team to achieve sales and productivity goals through clear guidance, trainings, regular communication, and team-building exercises
• Recruit, train, and retain top talents
• Provide feedback on product assortment, trends, and client preferences
• Set individual objectives, conduct performance evaluations, and create development plans

• Ensure exceptional client service in-store and during out-of-store experiences
• Build a high-quality client database through accurate data capture
• Support the team in responding to client requests, anticipating needs, and promoting new collections when needed
• Coach the team on CRM activities

• Effectively and accurately utilize all systems for inventory management
• Provide timely and accurate business reports to management
• Determine staffing needs and create optimal schedules as per business requirements
• Complete administrative tasks efficiently
• Ensure compliance with internal controls and finance operations teams

• 8- 10 years' previous experience in a managerial role in luxury retail environment (at least 5 years in a boutique manager/boutique director role);
• Excellent interpersonal and communication skills
• Experience with managing, coaching and developing a team
• Ability to translate strategies into executional action plans
• Strong clienteling skills

• Fluent in English; additional language is a plus