Job Description

Position
The Boutique Manager shall have management responsibility for one of the Christian Dior Boutique and ensure its position on the market, managing all aspects of a store business:


*Develop our Global Sales and optimize profitability


*Secure the Team, attracts, develop and retain the best competencies


*Communicate with Head Office and share best practices with key Retail partners


*Prepare the Team for the Future and building strategy


*Exemplify the six Dior values on a consistent basis
Job responsibilities

Commercial Performance and Team Management:

+ Responsible for achievement of annual sales goals
+ Ability to effectively manage a sales force to achieve sales goals
+ Provide and inspire outstanding service to our customers.
+ Oversee assigning of monthly sales goals to associates
+ Review status of sales associates' clientele development, including review of client books
+ Oversee preparation of merchandise placement and displays.
+ Develop Product knowledge for the New Hires in coordination with Buyers and HR Team for Induction
+ Conduct regular management meetings to review performance, operations, and employee relations issues, and to discuss strategy with management team
+ Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets.
+ Partner with HR to oversee recruitment and hiring of Boutique employees.
+ Conduct orientation, train, coach, and manage all employees in execution of daily tasks and to maximize sales including completion of all reviews and performance assessment procedures.

Clientele Service and Management :

+ Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows, contests, and all involved tasks.
+ Develop Customer database through optimizing Capture Rate for each sale
+ Enhance customer Sales service
+ Organize and coordinate events with Head Office to increase traffic in the Store
+ Train the Team on After-sale to develop their own database

Product and Stock Management :

+ Provide accurate report, feedback and recommendations to the Buying Team
+ Coordinate seasonal Product Trainings and Product Launches
+ Meet Target Stocks rotations and sell-through
+ Optimize the organization of the stocks
+ Allocate the stocks according to needs
+ Minimize stock losses

Process Management :

+ Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
+ Conduct regular inventory cycle counts and track conversion rates as directed.
+ Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
+ Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor
+ Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
+ Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
+ Lock and secure the store, and oversee compliance with all security procedures.
+ Manage commercial expenses, and headcount to stay within budgeted parameters .
+ Ensure that proper channels of communication exist between the store and Head Office.
+ Help solve problems that affect the store's service, efficiency, and productivity.
+ Any other tasks as assigned from time to time
Profile

Skills and Competencies:

+

Organization

Ability to:



+ effectively manage a multi-store network of luxury boutiques and leased properties
+ understand and apply all company policies and procedures
+ Understand and apply all Human Resources Directives relating to progressive discipline, investigations, and documentation.
+ operate all equipment necessary to perform the job