Job Description

Job Title:

Booking Coordinator - Limousine Services (Airport Transfers & Ground Transportation)

Location:

Office Based/Client Locations

Company:

Super Wheels

Job Type:

Full-time | Fresh Graduates Welcome | 0-2 Years Experience

Work Schedule:

24x7 rotational shifts, 1 rostered day off per week

Expected Start Date:

25/10/2025

Role Overview:

As a Booking Coordinator at Super Wheels, you will be at the core of our daily operations--ensuring seamless airport transfers and ground transportation experiences for our clients. From managing incoming bookings to coordinating drivers and vehicles, your attention to detail and commitment to service excellence will be key in upholding our high standards.

This role is perfect for individuals who thrive in fast-paced environments and are eager to grow within the transportation and travel services sector.

Key Responsibilities:

Accept and process bookings from clients and aggregator platforms within the agreed SLA.

Create and manage bookings in the Super Wheels Booking System.

Allocate chauffeurs and vehicles based on trip requirements and availability.

Update trip details and statuses in real time to ensure smooth operations.

Coordinate with drivers and clients to address service-related concerns or changes.

Maintain accurate records including MIS reports, Statements of Account (SOA), and other operational documentation.

Reconcile bookings and raise invoices in a timely manner.

Provide responsive support via phone, email, and chat to resolve booking-related inquiries.

Gather customer feedback and work with the team to improve service quality.

Work Schedule:

24x7 rotational shifts

1 rostered day off per week

Flexibility to work night, weekend, and holiday shifts is required

What We're Looking For:

Excellent communication and coordination skills.

Problem-solving mindset with a customer-first approach.

Experience in transportation, ride-hailing, travel agencies, OTAs, or hospitality is an advantage.

Ability to multitask and work efficiently in a fast-paced, shift-based environment.

Familiarity with booking or dispatch systems (experience with Super Wheels is a plus).

Proficient in MS Excel and basic reporting tools.

Fluent in English; knowledge of additional languages is a plus.

Education & Experience:

Senior High School Graduate or higher (Preferred).

Experience:

1 year (Preferred, but fresh graduates are welcome).

Why Join Super Wheels?

At Super Wheels, we believe that travel should be smooth, safe, and accessible. Our team is driven by a shared commitment to exceptional service, innovation, and collaboration. We foster a diverse and inclusive workplace where ideas are valued, and people are empowered to grow.

Ready to be part of a team that's redefining the travel experience?
Apply now and embark on a rewarding journey with Super Wheels.

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month