Job Description

Job description

Automotive Experience Preferred (Workshop / Dealership / Service Reception)

Royal Cars is growing and marketing is increasing enquiries. We need a dedicated Automotive Service Booking Coordinator to manage all incoming calls and WhatsApp enquiries on our company phone, book inspections/appointments, follow up leads, and keep accurate lead tracking for our marketing agency (Enum).

Location: Dubai Investment Park 2 (DIP 2)

Working hours: Monday to Saturday, 9:00am - 6:00pm (workshop-based)

This is not a mechanic role -- it is a fast-response customer handling + booking + tracking role.

Please do not apply if:

You are not currently in Dubai / cannot work in DIP 2 You cannot work Mon-Sat 9am-6pm You are not confident speaking and writing clear English You are not comfortable using WhatsApp Business + Google Sheets daily

Key responsibilities (day-to-day)

Answer inbound calls and WhatsApp quickly and professionally on the company phone Qualify enquiries using a simple checklist (service needed, car details, urgency, location, budget expectations) Request photos/videos on WhatsApp when needed and share to workshop team Provide basic price guidance/ranges (as per Royal Cars price rules) and book inspection/appointments Follow up missed calls and open chats until closed (Booked / Won / Lost) Update our Google Sheets lead tracker accurately for every lead (source, service, outcome, value estimate, lost reason) Escalate technical questions to the manager/service advisor only when needed Maintain WhatsApp Business labels (New / Quoted / Booked / In Progress / Won / Lost)

Targets / KPIs

Response time: calls answered fast + WhatsApp replies within minutes Daily lead log completion: 100% of leads recorded Booking rate improvement (more jobs booked from the same lead volume) Follow-up discipline (no leads left "hanging")

Requirements (Automotive strongly preferred)

Preferred backgrounds:

Workshop/service reception, dealership bookings, service advisor assistant Car rental bookings, motor insurance claims, parts counter (also acceptable) also car trading websites (Dubizzle etc.)
You must have:

Experience in inbound customer service / bookings / sales support Strong spoken and written English (Arabic a plus; Hindi/Urdu a plus) Confident on phone, calm under pressure, polite but firm Highly organised: can manage multiple chats without losing track Comfortable using WhatsApp Business tools and Google Sheets

Salary & benefits

Basic salary: AED 5,000 - 7,000 per month (depending on experience) Performance bonus: AED 500 - 2,000/month based on KPIs (bookings, tracking accuracy, response time, follow-ups) Benefits: visa + medical insurance + annual leave as per UAE law, company phone/SIM, training, bonus/incentives

How to apply (applications without this will be ignored)

Send:

CV 30-second voice note in English introducing yourself Answer these 3 questions in your message: Are you currently in Dubai and able to work DIP 2, Mon-Sat 9am-6pm? What relevant experience do you have (workshop/dealership/car rental/claims/parts)? Write your WhatsApp reply to this customer: "Hi, need PPF price for G63"
Thank you..

Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month

Application Question(s):

Do you have automotive workshop / dealership / service reception experience (Yes / Similar / No) Can work Mon - Sat 9am - 6pm (Yes/No) WhatsApp Business experience? (Yes / Basic / No) Google Sheets comfortable? (Yes / No) Based in Dubai and can work in DIP 2? (Yes / No) * Expected salary (AED)?