Job Description

As part of our continued expansion, we are seeking a professional and customer-focused Bodyshop Service Advisor to join our automotive division in Sitrah, Bahrain. The ideal candidate will be the primary point of contact for our bodyshop customers, ensuring a seamless and positive experience from the initial consultation through to the final vehicle handover. You will play a crucial role in upholding our reputation for quality service and customer satisfaction.

Responsibilities:

Greet customers in a professional and courteous manner, both in person and over the telephone.

Accurately assess vehicle damage, listen to customer descriptions of problems, and prepare detailed repair estimates.

Liaise effectively with insurance companies and assessors to ensure the smooth processing of claims.

Schedule bodyshop work, manage workshop loading, and coordinate with technicians to ensure timely repairs.

Provide regular and clear updates to customers regarding the status of their vehicle's repair.

Explain all completed work and charges to customers clearly and transparently.

Conduct a final quality inspection of the vehicle to ensure all repairs meet our high standards before returning it to the customer.

Process payments, manage invoicing, and maintain accurate customer and vehicle records.

Address and resolve any customer concerns or complaints promptly and professionally.

Qualifications:

Proven 2-5 years of experience as a Service Advisor or in a similar customer-facing role, preferably within an automotive bodyshop or service centre.

A strong understanding of vehicle repair processes and terminology is essential.

Excellent interpersonal and communication skills, with an ability to build rapport with customers.

Exceptional organisational and time-management skills, with the ability to manage multiple tasks in a fast-paced environment.

Experience dealing with motor insurance claims is highly advantageous.

A strong commitment to delivering outstanding customer service.

Proficiency in using computer systems for booking, estimating, and invoicing.

A professional appearance and a positive, team-oriented attitude.