Job Description

Job Summary:
The Service Advisor acts as the primary point of contact between customers and the automotive body shop, ensuring a smooth repair process from initial estimate to vehicle delivery. This role requires strong communication skills, automotive repair knowledge, and exceptional customer service to build trust and satisfaction.
Key Responsibilities:
1. Customer Service & Communication:

• Greet customers, assess vehicle damage, and provide detailed repair estimates.
• Explain repair processes, timelines, and costs clearly and professionally.
• Address customer concerns, answer questions, and maintain transparency throughout repairs.
• Follow up with customers post-service to ensure satisfaction.

2. Estimating & Documentation:

• Prepare accurate repair estimates using industry software (e.g., CCC ONE, Mitchell, Audatex).
• Document vehicle condition, pre-existing damage, and repair requirements.
• Coordinate with insurance companies for claims and approvals.

3. Workflow Coordination:

• Schedule repairs and manage the shop's workflow to meet deadlines.
• Liaise with technicians, parts suppliers, and painters to ensure timely repairs.
• Monitor repair progress and update customers on delays or changes.

4. Administrative Duties:

• Process invoices, payments, and warranty claims.
• Maintain records of repairs, estimates, and customer interactions.
• Ensure compliance with safety and industry regulations.

5. Sales & Upselling:

• Recommend additional services (e.g., paint protection, detailing) when appropriate.
• Promote loyalty programs or maintenance packages.