Bilingual Customer Service Trainer
Job Description
Key Responsibilities
Design and deliver customer service training programs in both English and Arabic.
Coach and mentor staff to enhance communication, hospitality, and service standards.
Conduct role-play sessions and workshops to improve problem-solving and customer engagement.
Monitor service quality across branches and provide feedback for continuous improvement.
Collaborate with management to align training with brand values and operational goals.
Develop training materials, manuals, and performance evaluation tools.
Qualifications
Bachelor's degree in Hospitality, Business, Training & Development, or related field.
At least 5 years proven experience as a trainer in the F&B or hospitality industry.
Fluency in both English and Arabic (spoken and written).
Strong presentation, coaching, and interpersonal skills.
Knowledge of customer service best practices and cultural sensitivity in Qatar's diverse market.
Ability to motivate and inspire teams to deliver outstanding service.
Can join immediately with valid QID and transferrable visa
Job Types: Full-time, Permanent
Education:
Bachelor's (Required)
Experience:
Customer Service Trainer: 5 years (Required)
Language:
English and Arabic (Required)
License/Certification:
* Customer Service Trainer related certificates (Required)
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Job Detail
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Job IdJD2268417
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDoha, DAW, QA, Qatar
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EducationNot mentioned