Job Description

Company Description
NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
Guests are just a short journey from all Dubai's top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel's lively sports bar, set to be one of the new 'go to' spots in Dubai.

We are seeking an experienced and customer-focused Bell Captain to join our prestigious hotel in Dubai, United Arab Emirates. As the Bell Captain, you will lead our bell staff team and ensure exceptional guest experiences from arrival to departure.
Key responsibilities include:

• Oversee daily operations of the bell staff team, including scheduling, training, mentoring, and maintaining high service standards
• Conduct regular performance evaluations and provide constructive feedback to team members
• Manage guest experiences, including greeting, luggage handling, room escorts, and providing information about hotel amenities and local attractions
• Coordinate with other departments, such as Front Desk, Housekeeping, and Concierge, to ensure seamless guest services and resolve issues promptly
• Monitor lobby cleanliness, maintain guest luggage security, and manage bell service equipment
• Implement and maintain an efficient luggage tracking system to ensure proper handling and delivery of guest belongings
• Assist with special events, VIP arrangements, and promote hotel services to guests
• Develop and implement strategies to upsell hotel services and enhance guest satisfaction
• Maintain accurate records of guest services, team performance, and departmental expenses
• Ensure compliance with hotel policies, safety regulations, and local laws
• Conduct regular inspections of bell carts, luggage storage areas, and other equipment to ensure proper maintenance and cleanliness
• Stay updated on industry trends and implement innovative practices to enhance the guest experience

Qualifications

• High School Diploma or equivalent
• Minimum of 3 years of experience in a front office or bell service role, preferably in a luxury hotel setting, with demonstrated leadership skills
• Excellent knowledge of Dubai's attractions, culture, and transportation systems
• Outstanding communication and interpersonal skills, with a commitment to delivering exceptional customer service
• Fluency in English; additional languages are a plus
• Strong problem-solving abilities and attention to detail
• Physical stamina to handle luggage and stand for extended periods
• Professional appearance and ability to work effectively in a fast-paced, multicultural environment

Skills Required