Job Description

Job Title:

Barista

Department:

Front of House

Reports To:

Restaurant / Cafe Manager

1. Job Purpose

Prepare high-quality coffee and beverages, maintain a clean and organized counter, and deliver fast, friendly, professional service that makes every guest feel valued and excited to return.

2. Key Responsibilities

A. Beverage Preparation

Prepare all hot and cold drinks: coffee, tea, specialty drinks, mocktails (if applicable), and smoothies according to standard recipes. Ensure taste, temperature, presentation, and portion size are always consistent. Set up the barista station before service and close it properly after service.

B. Guest Service

Greet every guest with eye contact, a smile, and a warm welcome. Take orders clearly, repeat back to confirm, and suggest suitable add-ons (extra shot, dessert, pastry, etc.). Handle guest complaints calmly and professionally; immediately inform the supervisor or manager if support is needed. Maintain a professional, tidy appearance at all times.

C. Cash Handling and System Use

Take orders correctly using the billing system. Handle cash, card, and online payments accurately. Issue bills and receipts correctly and avoid shortages or excess at the cash drawer.

D. Hygiene, Safety, and Cleanliness

Keep the coffee machine, grinder, fridge, counter, bar area, and tools clean and sanitized throughout the shift. Follow food safety and hygiene standards (hand washing, gloves where needed, no cross-contamination). Check milk, syrups, and ingredients for expiry and proper storage. Immediately clean spills and maintain a neat, organized work area.

E. Stock and Equipment Care

Monitor daily stock of coffee beans, milk, syrups, cups, lids, napkins, and other items. Inform the supervisor before items run out; follow the ordering and requisition process. Handle equipment with care and report any faults immediately. Backwash and clean the machine during and after shift as per standard procedure.

F. Teamwork

Coordinate smoothly with the waiters, cashier, and kitchen team to ensure fast service. Support colleagues during busy hours without waiting to be told. Attend trainings and implement new menu items and service standards.
3. Requirements

Basic knowledge of coffee, milk texturing, and beverage preparation (training can be provided). Good communication skills in English (additional languages are a plus). Strong personal hygiene, discipline, and punctuality. Ability to stand for long hours and work under pressure while staying calm. Positive attitude, willingness to learn, and respect for guests, team, and management.
4. Performance Indicators (What "Good" Looks Like)

Drinks served correctly and on time. No repeated guest complaints about taste, attitude, or delays. Clean, organized barista station at all times. Accurate cash handling and minimal wastage. Friendly, proactive behavior noticed by guests and managers.
Job Type: Full-time

Pay: AED2,300.00 per month