Job Description

Job Summary

To provide prompt, courteous, and professional food and beverage service to the hotel's guests while ensuring high-quality coffee preparation and excellent customer experience.

Key Roles & Responsibilities

Welcome customers warmly, inform them about daily specials or new items, answer questions, and accurately take orders and process payments. Promote coffee consumption by educating customers about coffee varieties, brewing methods, and equipment; prepare and serve a wide range of coffee beverages and pastries. Sell coffee products and brewing equipment by explaining differences in coffee beans and preparation methods, and demonstrating the use of brewing machines. Prepare and serve coffee beverages according to standard recipes and preparation techniques, including espresso, cafe latte, cappuccino, and other specialty drinks.
Generate revenue by attracting new customers and suggesting additional or complementary products and services.
Maintain inventory by replenishing coffee beans, stocking equipment, and ensuring adequate supplies of pastries, cookies, and other items. Ensure equipment is properly maintained by following operating instructions, performing basic troubleshooting, carrying out preventive maintenance, and reporting any breakdowns for repair. Maintain a safe, clean, and hygienic work environment in compliance with company standards and sanitation regulations. Continuously improve service quality by evaluating work processes, implementing improvements, and maintaining the cleanliness and visual appeal of the coffee bar and store. Continuously learn about coffee brewing methods, beverage blends, food preparation, and presentation techniques to enhance product quality. Maintain cleanliness of the dining area, including sanitizing tables and chairs and keeping floors free of debris. Strictly adhere to all food safety regulations and quality control standards.

Qualifications

Basic reading, writing, and oral proficiency in English. Well-presented and professionally groomed at all times. Ability to handle cash accurately and efficiently.Strong communication and customer service skills with effective problem-solving abilities. Basic knowledge of food and beverage products. Team player with strong interpersonal skills and attention to detail.Secondary school education. Minimum of 2 years' experience in a fast-paced, coffee-focused environment (e.g, coffee shop, lobby lounge). Previous experience in customer service and/or cashiering is required.

Company:

Accor Hotels

Employment Type:

Full Time

Experience:

2 Years

Gender:

Mixed *

Job Type:

Hospitality, Hotel