Back Office Support Advisor With English And French Skills
Job Description
We are currently recruiting English & French-speaking customer care service, who can handle emails & tchat. As a Customer Care Agent, you will have to answer emails & tchat with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support). Among your attributes: - Responding to a wide variety of customer cases; - Reading carefully customer requests and demonstrating understanding; - Opting for the best route (appeal process) to handle the customer case; - Remain professional and calm in all situations; - Record and document customer cases in the appropriate tool; - Demonstrate an attitude that reflects the best possible image of the company;
Profil Recherche
- Fluent oral and written English (level B2) and French (level C1 written and spoken);
- Excellent interpersonal and listening skills;
- Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction;
- Smile and good attitude
In addition to a permanent contract (CDI), social security, private health insurance Outsourcia offers:
- Language bonus;
- A performance bonus;
- An evolving salary;
- Subscription to the CNSS;
- A private health insurance.
Very good time flexibility to work 44 hours per week on a rotating basis
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Job Detail
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Job IdJD1419571
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCasablanca, Morocco
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EducationNot mentioned