Back Office Du
Dubai, DU, AE, United Arab Emirates
Job Description
Company :
Arktel Technologies ( Du Channel Partner) B2BPosition:
Back Office- DuExperience:
DU/B2B/SME (Mandatory)LANGUAGE :
English/Hindi/Arabic/ Tamil/TagalogJob Responsibilities include:
1-Validate and submit orders 2-Monitor daily submissions until order activation. 3-Follow up order status. 4-Raise escalations and resolve issues such Order Dispute, Complains, Billing. 5-Coordinate with Du Back-office support and respond to emails. 6-Assist and support sales agent request. 7-Coordinate with finance team for commission payments and other related support requested. 8-Attend superior's request such us Random breakdown Reports, bulk escalations, individual urgent escalations, etc. 9-Be able to navigate Du Sales portals to process orders, GIS to check location when needed. 10-Develop and maintain filing system so as to maintaining Submission reports, Breakdown reports, Documentations, Promoted areas, DSP records. 11-Extract and sort Submission and activation reports on a daily basis. 12-Be able to know the updated packages provided, documentations and promotions available. 13-Answer incoming calls and perform as a customer support or sell the product when needed. 14-Be able to perform and construct excel formulas for report analysis requested by superiors.
Job Type: Full-time
Pay: AED3,500.00 - AED5,500.00 per month
Experience:
* telemarketer: 1 year (Preferred)
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Job Detail
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Job IdJD2104502
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned