B2b Manager
Dubai, United Arab Emirates
Job Description
Over the last 10 years, The PETSHOP has made a real difference in the pet community and helping pet parents along their journey. This is a great opportunity to join the largest dedicated pet retailer in the region, with 6 retail stores, a high-volume eCommerce business unit, and a mobile app. The business is expanding fast, and this role will help shape the bright future for the business and industry. About You You will be responsible for driving the sales of our Products, in the market through achieving listings and high levels of distribution and availability, and on-brand merchandising within the retailer customer base. You will build strong relationships with your customer base and drive customer advocacy for our products through educating retailers. This position will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. So, if are you a driven, results-oriented individual who has a natural flair for building relationships, we\'d love to hear from you! Key responsibilities Building relationships
- Engage with prospective retailers to build excitement for the category which ultimately leads to listings for our portfolio.
- Act as the first point of contact with the retailer for any issues relating to our products or services within the area.
- Expedite the resolution of customer problems and complaints to maximize the satisfaction of the retailer.
- Ensure customer base is visited in line with agreed call plan and schedule, that best meets customer needs and demand.
- Effective use of technology to support communication with the customer.
- Drive sales in partnership with the retailer and with the consumer at heart.
- Makes sure that all products are placed in line with merchandising standards and in a way that is most effective for each store, with the shopper\'s journey in mind.
- Identify and communicate merchandising requirements to ensure the best possible sales.
- Ensure stock levels are in line with customer demand and properly managed.
- Managing accounts and Merchandising - Ensure proper tracking and timely collection of payments.
- Conduct store visits in line with pre-agreed agenda and messaging.
- Implement tasks in call efficiently and with maximum care for customers\' time and requirements during the call.
- Negotiate and manage contracts/agreements with customers for the placement of displays and promotions.
- Communicate product sales promotions to customers effectively, ensuring maximum impact.
- Manage outlet promotional plans and schedule, supervise promoters if needed.
- Find new and innovative ways of meeting the demands and needs of retailers and consumers.
- Implement a journey plan in a way that ensures efficient and effective coverage of the account base.
- Understand customer needs and shopper dynamics within the retail outlet.
- Collate feedback from the field and share it with the line manager and sales team.
- Collect relevant Sales data (fiscal, distribution, benchmarking competitors) and share it with the line manager on time.
- Identify and report new business opportunities through a robust understanding of the category and customer behavior
- Monitor and report on competitor activity.
- At least 5 years of sales exposure in FMCG/ Retail segments in the UAE market,
- Graduate/ higher courses in retail management,
- Good communication skills, Customer care, Product Knowledge, Market Intelligence, Networking skills, Negotiation skills, ability to convince the customers, etc.
- We only consider candidates with relevant experience in the FMGC field with a special preference for distribution sales.
- Experience in the Pet industry is preferred.
- Join a supportive and industry-leading team.
- Fast-growing business with a lot of growth opportunities.
- Scale-up environment - what you do day-to-day will have a direct impact.
- Generous staff discount on pet products.
- Staff discount at our on-site Cafe
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Job Detail
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Job IdJD1524472
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned