Job Description

AVP Client Service Engineering - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
AVP Client Service Engineering at First Abu Dhabi Bank in Abu Dhabi supports enterprise-wide client service transformation by driving process reengineering, automation, and efficiency improvements. Reporting to the VP Client Service Engineering, this role contributes to redesigning client service journeys, coordinating delivery across teams, and tracking performance outcomes aligned with the bank's strategic objectives.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Program Management
Salary: 22000-30000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Support the redesign and documentation of client service journeys to ensure they are client-centric, efficient, and risk-controlled
• Contribute to end-to-end process optimization and automation initiatives across client service functions
• Coordinate with cross-functional teams to ensure timely delivery of agreed initiatives and milestones
• Track, analyze, and report performance against key KPIs related to customer experience, scalability, and risk
• Support governance routines by preparing updates, tracking actions, and escalating delivery risks where required
• Collaborate with business, operations, technology, and risk stakeholders to align priorities and execution
• Promote disciplined delivery practices, continuous improvement, and adoption of standardized tools and frameworks
• Assist with change initiatives to ensure effective implementation and sustainable outcomes

Ideal Profile

• Bachelor's degree in Business, Engineering, Management, or a related discipline
• Experience supporting service transformation, process improvement, or automation initiatives within banking or financial services
• Strong coordination and program support skills with the ability to manage multiple priorities
• Understanding of client service operations, process optimization, and performance management
• Ability to analyze data, track KPIs, and prepare clear performance reports
• Strong communication and stakeholder engagement skills
• Proactive, detail-oriented, and able to work effectively in a fast-paced environment

Why Join Us

• Contribute to high-impact client service transformation initiatives at the UAE's largest bank
• Work closely with senior leaders and cross-functional teams on strategic priorities
• Gain exposure to process engineering, automation, and service delivery at enterprise scale
• Competitive compensation and benefits aligned with the Abu Dhabi banking market

About the Company
First Abu Dhabi Bank is the UAE's largest bank and one of the world's leading financial institutions, offering a comprehensive range of corporate, investment, retail, private, and Islamic banking services. Headquartered in Abu Dhabi, FAB is recognized for its strong governance, commitment to innovation, and focus on delivering secure, efficient, and client-focused financial solutions across its regional and international operations.
Job Title AVP Client Service Engineering - First Abu Dhabi Bank - Abu Dhabi, UAE
AVP Client Service Engineering - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
AVP Client Service Engineering at First Abu Dhabi Bank in Abu Dhabi supports enterprise-wide client service transformation by driving process reengineering, automation, and efficiency improvements. Reporting to the VP Client Service Engineering, this role contributes to redesigning client service journeys, coordinating delivery across teams, and tracking performance outcomes aligned with the bank's strategic objectives.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Program Management
Salary: 22000-30000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Support the redesign and documentation of client service journeys to ensure they are client-centric, efficient, and risk-controlled
• Contribute to end-to-end process optimization and automation initiatives across client service functions
• Coordinate with cross-functional teams to ensure timely delivery of agreed initiatives and milestones
• Track, analyze, and report performance against key KPIs related to customer experience, scalability, and risk
• Support governance routines by preparing updates, tracking actions, and escalating delivery risks where required
• Collaborate with business, operations, technology, and risk stakeholders to align priorities and execution
• Promote disciplined delivery practices, continuous improvement, and adoption of standardized tools and frameworks
• Assist with change initiatives to ensure effective implementation and sustainable outcomes

Ideal Profile

• Bachelor's degree in Business, Engineering, Management, or a related discipline
• Experience supporting service transformation, process improvement, or automation initiatives within banking or financial services
• Strong coordination and program support skills with the ability to manage multiple priorities
• Understanding of client service operations, process optimization, and performance management
• Ability to analyze data, track KPIs, and prepare clear performance reports
• Strong communication and stakeholder engagement skills
• Proactive, detail-oriented, and able to work effectively in a fast-paced environment

Why Join Us

• Contribute to high-impact client service transformation initiatives at the UAE's largest bank
• Work closely with senior leaders and cross-functional teams on strategic priorities
• Gain exposure to process engineering, automation, and service delivery at enterprise scale
• Competitive compensation and benefits aligned with the Abu Dhabi banking market

About the Company
First Abu Dhabi Bank is the UAE's largest bank and one of the world's leading financial institutions, offering a comprehensive range of corporate, investment, retail, private, and Islamic banking services. Headquartered in Abu Dhabi, FAB is recognized for its strong governance, commitment to innovation, and focus on delivering secure, efficient, and client-focused financial solutions across its regional and international operations.
Post Details
Job Start Date
Salary from 22000.00
Salary to 30000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required