Job Description

Job Title:

Automotive Service Manager - Multibrand Workshop

Location:

Abu Dhabi, United Arab Emirates

Job Type:

Full-Time

Industry:

Automotive / Multibrand Service Center / Workshop

Key Responsibilities:

Manage the complete service operations of a busy multibrand workshop, including reception, diagnosis, repairs, quality control, and customer delivery. Supervise and lead a team of service advisors, technicians, electricians, and support staff across a variety of vehicle makes and models (Japanese, European, American, etc.). Ensure timely and accurate vehicle diagnosis and repair, with a focus on quality and first-time fix rate. Monitor workshop productivity, technician efficiency, and bay utilization to optimize daily workflow. Develop service packages and seasonal offers suitable for a diverse vehicle mix. Handle customer complaints, resolve service issues, and maintain a high level of

Customer Satisfaction Index (CSI)

. Coordinate with the parts department to ensure parts availability and efficient job flow. Maintain updated knowledge of service practices for multiple vehicle brands and ensure compliance with health and safety standards. Track and report workshop KPIs including revenue, profit margins, job card status, and repeat repairs. Implement continuous improvement programs and staff training initiatives.

Requirements:

Minimum

5-8 years of experience

in service management within a

multibrand or independent automotive workshop

. Proven track record in managing workshop operations and customer satisfaction in a competitive market. Strong technical knowledge across a wide range of vehicle makes and systems (mechanical, electrical, diagnostics). Familiarity with diagnostic tools and DMS software (e.g., Autoline, Kerridge, Tekion, Garage Management Systems). Excellent leadership, problem-solving, and communication skills. Fluent in

English

;

Arabic

or other languages are a plus.

Preferred Candidate:

Based in Abu Dhabi or willing to relocate. Experience in managing a fast-paced multibrand service environment in the UAE or GCC. Knowledge of local automotive market trends and customer preferences.
Job Types: Full-time, Permanent

Ability to commute/relocate:

* Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)