About the company:

ADNOC Distribution is on a journey to change the retail landscape, delivering tangible actions to facilitate progress in providing sustainable mobility solutions for our customers. We are taking bold and transformative steps to grow our domestic and international footprint for our customers. We are customer-centric, offering digitally enabled journeys and providing innovative products and services to drive accelerated and sustainable development for the future of mobility. ADNOC Distribution markets, sells, and distributes transportation fuel to both retail and commercial customers. We also run non-fuel services at our service stations.

About the Job:

Plan and manage sales activities of lubricants for the assigned portfolio within the Automotive segment in order to ensure that an efficient and effective sales service is provided, and that sales and profit targets are met whilst maintaining outstanding customer relationship through effective communication and collaboration to boost sales and promote ADNOC Distribution image and reputation.

KEY ACCOUNTABILITIES:

Sales Operations

• Drive sales performance through implementation of sales and marketing initiatives in order to achieve sales targets.
• Assist to develop strategies to expand the customer base and contribute to the development of the company\xe2\x80\x99s brand.
• Carry out the promotion of the company\xe2\x80\x99s lubricant products in order to increase sales wherever possible, using the sales strategy and by analysing information such as past and current trends.
• Monitor key accounts performance trends and determine appropriate actions to address any issues to optimize the business and deliver best-in-class customer service and compliance to credit policy.
• Act as a professional advisor to ensure that Company\xe2\x80\x99s corporate image is maintained and, in so doing, derive maximum value from existing business.
• Participate in negotiations and become a key player in administering contractual agreements with clients in the region.
• Provide reasonable budget assumptions for the sales, that will ensure SMART Budget are set. Key player in budgeting and sales volume planning, tracking and reporting, compile relevant reports for management use.
• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
• Identify marketing opportunities by identifying consumer requirements, defining market share, competitor\xe2\x80\x99s share, and competitor\xe2\x80\x99s strengths and weaknesses, forecasting projected business, establishing targeted market share.
• Reach out and advice customers to maintain personal contact with all major customers in order to provide the very best service and to deal with any problems promptly.
• Meet with agents and distributors periodically in order to discuss customer feedback about the products used, and to resolve any related issues they may have aiming to nurture a good relationship with agents and distributors in order to gauge the performance of the Company and products.
• Represent the function at seminars and exhibitions, to ensure that attendees\xe2\x80\x99 questions can be answered, and any potential business opportunities followed up.

Market Analytics

• Maintain and analyse customer data and provide feedback to Sr./Department Manager; advising on forthcoming opportunities to support future growth. Provide timely and regular market related feedback (Competition, Promotions/ Sales Trend. Etc.)
• Conduct market research, market trend analysis and competitive analysis to identify threats and opportunities and develop marketing plan and activities accordingly
• Monitor market trends, competitor activities and consumer preference and position ADD\xe2\x80\x99s product accordingly.

Customer Service

• Ensure that the quality of each product fully meets customer specifications through using customer feedback and liaising with the Plant to meet their expectations.
• Advise customers on all aspects of each product, and deal with their queries and complaints, where appropriate and act with appropriate sections to meet their queries and complaints.
• Co-ordinate the process of dealing with customer complaints by liaising with the Plant in order to discuss the nature of each complaint and identify ways on how to resolve it and how to avoid any future similar complaints. Ensures that the Department deals with complaints promptly and efficiently, within set procedures, and that good customer relations are maintained.

Lube-Loan Equipments

• Review lube storage and other lube related equipment requests from retail and commercial customers.
• Communicate with supplier and receive quotation.
• Conduct payback period calculation and get approval from Department Manager.
• Initiate PO request in the system.
• Monitor installation of lube equipments and complete GRN in the system upon successful commissioning of lube loan equipments.
• Raise maintenance request in case of any maintenance request from customers.

Credit and Collection

• Ensure timely collection of outstanding debts, in line with the overall plan to assure achievement of optimum cash flow and revenues.
• Review reports on customers\xe2\x80\x99 payment performances and staff collection performances, received from Finance, and initiates action where appropriate to ensure that all debts are resolved as quickly as possible, and takes any action necessary to minimise the amounts outstanding.
• Carry out the opening of credit accounts for new customers following a thorough investigation into their credit worthiness, to eliminate the possibility of future payment problems.
• Recommend and control the monthly approved quantity for each credit customer to ensure that sales stay within the limits of each Bank Guarantee.
• Obtain information on new customers applying for credit facilities, visits and reports customers information such as customers business activity, business address, bank names and address, customer\xe2\x80\x99s expected monthly demands, etc.

Relationship Management

• Build and maintain effective relationship with key and potential clients, interacting with business partners and provide expert knowledge and support to ensure operational excellence and standard application of operating standards.
• Develop and maintain effective business relationships with all relevant internal departments and external entities such as consultants, local, international and government authorities etc. with highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure the services required by the organization are delivered in the most effective manner.
• Maintains contact and good relationship with all clients and ensure high-level client satisfaction.

Minimum requirements:

• Bachelor\xe2\x80\x99s Degree in Sales/ Marketing/ Business Administration or equivalent.
• 8 years of experience in Sales operations, of which at least 3 years in a managerial role, preferably in the retail sector or in a similar environment.
• Multi-functional operational management experience.
• Deep knowledge of business workflows, operations processes and systems.
• Experience of developing strategic plans for service-based industry.
• Strong experience in project management and the execution of complex projects that are critical to the delivery of business strategies and goals.
• Regional exposure and retail background are a plus.
• Innovative and conceptual thinking
• Highly skilled in aligning goals with strategic direction
• In depth knowledge of ADNOC Distribution\xe2\x80\x99s business objectives, operations and of the regional laws and regulations
• Strategic thinking
• Ability to drive organizational climate/culture
• Knowledge of financial management

ADNOC