Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role: To formulate, develop and direct Automall retail sales business strategy and activity to achieve budgeted targets in respect of financial and trading performance whilst continually enhancing the organizational culture, value and reputation in the market with all employees, customers, principals and regulatory bodies.
What you will do:

• To deliver consistently at sales revenue, expense and net profit objectives as per the agreed budget.

• To maximize the return on inventory (both sourcing and sales) by keeping optimum stocks without affecting availability to ensure sales volumes are met and customer engagement levels achieved, (including achievement of NPS scores).

• To plan and implement agreed strategy for HR management and development including search and recruitment, succession planning, motivation, culture and attitudinal development. Performance appraisals and development plans to be developed and actively executed. To proactively grow Employee Engagement scores through impact planning and delivery.

At both a strategic and operational level to continuously monitor, evaluate and execute on trends emerging from statistical records of vital business measurements including market share, market pattern shifts, units sales volumes. Additionally to enhance customer engagement scores, and productivity ratios to ensure continued progress toward budgeted and forecasted outputs, (in line with balanced scorecard KPI’s.

• To evolve and implement at Automall all Retailer sales standards (including brand and proposition), systems and processes (SOP’s) for achieving compliance, adopting best business practice and ensuring optimum commercial results.

• To support the Marketing Communications Manager/Team to design, plan and implement (at a strategic and operational level) marketing campaigns including promotions for maximizing revenue potential and Gross Margin and cost management objectives.

• To ensure all operational activities meet with Al-Futtaim corporate requirements for quality management, health & safety, legal stipulations, social responsibilities and general duty of care.

Required Skills to be successful: Preferred Qualifications: The job holder should have a minimum 5 years automotive industry experience in an equivalent and/or senior role. GCC experience would be advantageous. Job-Specific Skills: The job holder should have excellent business development, sales, customer relations and leadership skills. In addition, the job holder must communicate effectively with other senior managers, employees, partners and customers. Results oriented, entrepreneurial with strong problem solving, negotiation and decision making ability are key skills. Arabic language skills will be considered advantageous.
Behavioural Competencies: Obtaining commitment and co-operation ideally through consent and willingness. Positioning oneself as a principal member of the Automall and AFA management team with the ability to manage the multi-level internal and external relationships that will exist. Developing personal and professional effectiveness through focusing on activities which contribute directly to the balanced scorecard, Budget and 3 year Business Plan objectives. Identifying opportunities to exceed Budget, Business plan and Balanced scorecard objectives. Maintaining professionalism at all times as well as an energetic, enthusiastic and creative approach. Good self-motivator and team contributor.
What equips you for the role: The job holder should (ideally) be educated to university degree level (bachelor’s or master’s degree). A membership or qualification with a relevant industry body may be provided in substitution. About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.