Location -Amman , ,Jordan (JO)

Job ID -6166

Job Responsibilities

Product Support:

• Provide prompt and effective technical support to customers using Ecommerce Plugins, addressing their inquiries, troubleshooting issues, and ensuring a positive customer experience.
• Collaborate with the development team to identify and prioritize bug fixes and improvements based on customer feedback and user needs.
• Create and maintain comprehensive product documentation, including user guides, FAQs, and troubleshooting resources.

Product Development Collaboration:

• Work closely with product managers, developers, and designers to assist in the planning, design, and development of new Ecommerce Plugins features and enhancements.
• Participate in requirement gathering sessions and translate customer and market needs into actionable product requirements.
• Assist in user acceptance testing (UAT) and quality assurance processes to ensure the plugins meet high standards of functionality and usability.

Cross-Functional Collaboration:

• Collaborate with marketing and sales teams to provide product insights, support marketing campaigns, and contribute to the creation of sales collateral.
• Communicate effectively with engineering, design, and QA teams to ensure alignment on product goals and successful execution of development tasks.

Competitor Analysis:

• Stay updated on industry trends, competitor products, and market dynamics related to Ecommerce Plugins, and provide insights to guide product strategy.

Process Improvement:

• Identify opportunities to streamline and optimize internal processes

Job Qualifications

• 0-2 years of product management experience building supply solutions for logistics or E-Commerce business verticals.
• Familiarity with Ecommerce platforms and plugins. Mainly Shopify, WooCommerce/WordPress, Magento, OpenCart, PrestaShop, BigCommerce.
• Able to work in a dynamic and changing environment
• A proactive attitude is necessary.
• Excellent at troubleshooting and problem-solving
• Believe in a good customer experience and be a customer champion
• Strong task and result-orientation
• Knowledge of different types of software testing.
• Analytical and conceptual thinking skills.
• Team spirit and strong communication and presentation abilities.
• Familiarity with agile methodologies.
• Detail-oriented, organized, and able to manage multiple tasks concurrently.
• B.Sc. or higher in MIS, BIS, AIS, Software Engineer, Computer Engineering
• Agile, product and project related certifications is a plus

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world\'s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex\'s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

Aramex