Job Description

Location:

Hybrid - United Arab Emirates (UAE)

Candidate must be based in the UAE and available for in-person client meetings as needed.

Experience Required:

7 to 10 Years

About the Role:

We are seeking a proactive and client-focused

Associate Client Engagement / Account Manager

to join our growing team in the UAE. This hybrid role is ideal for professionals with a background in

IT consulting or software development

who can manage client relationships while effectively coordinating with internal teams. You will play a key role in

requirement gathering

, project alignment, and supporting

pre-sales and delivery functions

.

Key Responsibilities:

#

Client Engagement & Account Management

Serve as the key liaison for assigned clients, building and maintaining long-term relationships. Understand client business needs and align technology solutions accordingly. Conduct regular client meetings and ensure high satisfaction and retention. Identify opportunities for upselling and cross-selling services.
#

Requirement Gathering & Internal Coordination

Lead client discussions to gather, document, and validate business and technical requirements. Translate requirements into actionable tasks for development, design, QA, and PM teams. Work closely with internal stakeholders to ensure clarity and alignment on deliverables, timelines, and scope. Help prioritize tasks based on business impact and client expectations.
#

Sales & Pre-Sales Support

Assist in preparing proposals, pitch decks, and responses to RFPs/RFIs. Collaborate with sales and solution architects to develop tailored service offerings. Participate in presentations and solution walkthroughs with clients.
#

Delivery Oversight & Project Monitoring

Monitor project status, escalate risks or delays, and ensure alignment with client expectations. Support the project team in tracking milestones and deliverables. Report project health, KPIs, and account performance to leadership.

Requirements:

7-10 years of experience in

client engagement, account management, business analysis

, or

project coordination

in the

IT services or software development domain

. Solid understanding of

software development life cycle (SDLC)

and agile delivery processes. Strong skills in

requirement gathering, documentation, and stakeholder communication

. Ability to liaise between technical and non-technical stakeholders. Familiarity with project management tools like

Jira, Trello, Asana

, etc. Excellent verbal and written communication skills. Experience in the

UAE or GCC region

is preferred. Bachelor's degree in

IT, Computer Science, Business, or a related field

.

Preferred Skills:

Experience with CRM and collaboration tools (e.g., Salesforce, HubSpot, Confluence). Exposure to cloud-based or enterprise software solutions. Background in

business analysis, functional consulting

, or

technical pre-sales

is a plus.

What We Offer:

Competitive salary Flexible hybrid work model A collaborative, technology-driven environment Exposure to cutting-edge digital transformation projects across industries



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