Job Description

1. Role Summary

The successful candidate will play a crucial role, bridging administrative functions with commercial development.

Reporting directly to the Business Owner/Employer

, this role is responsible for ensuring the smooth flow of back-office operations while providing

proactive and direct support

to sales activities, specifically focused on client research and qualification.

2. Key Responsibilities

A. Administrative Back Office Activities

Order and Documentation Management:

Complete management, entry, and monitoring of sales orders (from receipt through to invoicing).

Simple Accounting Support:

Issuing and archiving invoices, quotes, etc..

Organization and Filing:

Maintaining and updating the archive, ensuring documentation traceability.

Administrative Customer Service:

Managing correspondence and incoming calls related to shipping, deliveries, and order status.
B. Commercial Development and Sales Support Activities

Client Research and Development (Prospecting):

Identification and

active research

of new business opportunities and potential clients (leads) using databases and professional platforms.

Initial Contact and Qualification:

Making

cold calls

and sending emails to introduce the company and qualify the interest of potential clients.

Appointment Management and Follow-up:

Organizing, planning, and attending

visits/meetings

(virtual or physical) with potential clients, or

transferring the qualified contact

to the Sales Manager for closing.

Client Data Management (CRM):

Entering and constantly updating client and prospect data in the CRM system.

Offer Preparation:

Assisting in the drafting and sending of quotations and commercial offers.
3. Requirements and Skills

Experience:

Previous experience of at least

5 years

in a Commercial Back Office role or with prospectingduties.

Education:

High school diploma (a university degree is a plus).

IT Skills:

Excellent knowledge of the Office Package (in particular

Excel

) and proficiency with the use of ERP and/or CRM management software.

Soft Skills:

Proactivity

and strong

results orientation

. Excellent communication and interpersonal skills, essential for client contact. Precision, methodical approach, and the ability to work independently. Resilience to stress and determination in achieving commercial objectives.

Languages:

Excellent

knowledge of the

English language, both spoken and written

.
Job Type: Full-time

Experience:

Back Office role or with prospecting duties.: 5 years (Required)
Location:

* Dubai (Required)