Job Description

Secret Gardens

is seeking a proactive

Office & Sales Assistant

to support showroom operations, client engagement, and pre-sales activities. This role combines office coordination, client management, and sales support in a fast-paced, dynamic environment.

Key Responsibilities:

1.

Client Lead & Pre-Sales Management

Respond to client inquiries via WhatsApp, Instagram, calls and emails. Enter and manage leads in CRM; follow up and re-engage inactive prospects. Coordinate with sales team for proper lead handover. Stay updated on market trends and target communities.

2.

Client Relationship Management

Maintain consistent follow-up and address client concerns. Ensure positive client experiences and greet regular clients by name.

3.

Office & Showroom Management

Maintain a clean and professional showroom and prepare meeting rooms with materials and refreshments. Ensure equipment (TVs, Zoom devices, air purifiers) and decor are functional and presentable. Monitor daily operations, including deliveries, kitchen, and washroom supplies.

4.

Calendar & Meeting Management

Manage company calendar and meeting room bookings. Oversee Zoom meetings and ensure proper scheduling and equipment setup. Coordinate with all teams to avoid conflicts and ensure smooth operations.

5.

Office Support & Events

Manage office supplies, stock pantry items, and maintain records. Assist with company events, marketing activities, and internal functions. Record minutes of meetings and maintain business card logs.

Requirements

1 - 2 years' experience in office administration, sales support, or client service. Strong communication, organizational, and multitasking skills. Proficient in CRM tools, Microsoft Office, and social media platforms. Customer-focused, proactive, and team-oriented. Experience in landscaping, interior design, or construction is a plus. * Must be confident greeting and talking with clients in person, over the phone and written communication.