Job Description

Job Summary:
The Assistant Service Advisor acts as a liaison between customers and the service team, ensuring smooth communication and efficient service operations. This role involves assisting in scheduling appointments, providing service estimates, explaining repairs to customers, and ensuring customer satisfaction while supporting the service department's workflow.
Key Responsibilities: * Customer Service & Communication:

• Greet customers and assess their vehicle service needs.
• Provide clear explanations of recommended repairs and maintenance.
• Answer customer inquiries regarding service timelines, costs, and warranties.
• Service Coordination:

• Assist in scheduling service appointments and managing the service calendar.
• Prepare work orders and ensure accurate documentation of customer requests.
• Relay information between customers, technicians, and parts departments.
• Estimation & Billing:

• Help generate cost estimates for repairs and maintenance services.
• Review invoices with customers and process payments.
• Follow up on pending approvals (e.g., warranty claims, insurance).
• Follow-Up & Retention:

• Contact customers post-service for feedback and satisfaction surveys.
• Assist in promoting service specials and maintenance reminders.
• Administrative Support:

• Maintain service records and update customer databases.
• Track vehicle status and notify customers of completion/delays.
• Assist with inventory management of service supplies.

• Education: High school diploma (required); automotive certification or associate degree (preferred).
• Experience: 1+ years in automotive service, customer service, or a related role.
• Technical Knowledge: Basic understanding of vehicle systems and repair terminology.
• Soft Skills:
• Strong communication and interpersonal abilities.
• Problem-solving and multitasking in a fast-paced environment.
• Proficiency with service software (e.g., CDK, Reynolds) and MS Office.
• Other: Valid driver's license; ability to work weekends if needed.

• Dealership or automotive repair shop setting.
• Interaction with customers, technicians, and management.
• May require standing for extended periods.