• To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts.
• To manage in the absence of the Security Manager, the department according to the established concept statement providing a safe, secured, courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance.
• To have a thorough understanding and knowledge of all hotel related services and products have the ability to make recommendations to hotel guests.
• To supervise all aspects of key distribution and control according to policies and procedures of the hotel and to report any discrepancy immediately to Security Manager.
• To maintain legible and accurate records of all control centre documents to include General Security Log, Key Control, Lost and Found and Visitor Passes.
• To continuously maintain and service all equipment related, or assigned, to the department, as specified in equipment manuals.
• To ensure that all hotel vehicles are properly maintained. To control the car log books, distribution of car keys, damages and kilometers driven per day.
• To review scheduled functions, group, or VIP arrivals and special events and to organize resources / needs accordingly.
• To be flexible with work hours, regardless of time, during day, or night, in order to personally facilitate security arrangements of cases that require special treatment and handling.
• To project at all times a positive and motivated attitude and exercise self control.
• To handle guest and ambassador inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To respond to any changes in the Security Department function as dictated by the hotel.
• Be in the look out to identify activities that may affect the operation of the hotel such as seasonal events, current community crime trends, political activism and other, and to share any such concerns with superiors.
• To provide access, when required, to high-risk areas, exercising vigilance for the protection of assets and to secure the area when access is no longer required.
• To handle all tasks with diplomacy, tact, appropriate discretion and efficiency.
• To control access to crime/natural disaster scenes in order to preserve evidence while awaiting the arrival of authorities.
• To assist in preparing reports and making follow-ups on all reported guest disturbances, or alleged theft incidents ensuring that the established policies and procedures are adhered to. To assist in special investigation on high profile security matters and to prepare reports for managements review.
• To supervise the maintenance of the security log entries and to track all security officer patrol reports and subsequent security activities.
• To oversee the intervention of all guest room safes and to maintain a logbook where all occurrences are recorded.

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