Hotel Brand: Crowne Plaza Hotels & Resorts Location: United Arab Emirates, Dubai
Hotel: Dubai - Festival City (DUBFC), Dubai Festival City, Po Box 45777, 45777
Job number: 116062
Do you see yourself as an Assistant Outlet Manager - Belgian Caf\xc3\xa9 for Crowne Plaza\xc2\xae Dubai Festival City?
There\'s nothing complicated about dealing with business people.
They\'re just people. Doing business.
By day, international marketing superhero. By night: fluffy bath robe and a box set.
Like Liz, who\'s left her laptop cable in the cab. Or Mario, who\'s secretly missing his cats. The early riser, who\'s first in the gym. The sales team preparing for the \'big pitch\' over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
The InterContinental Hotels Group\xc2\xae properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.
A little taste of your day-to-day
Effectively support the manager in the outlet by ensuring the following:
Oversee the implementation of standards as detailed in the departmental standards and procedures manual
Adhere to opening and closing procedures
Adhere to bill paying procedures
Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
Personally meet and farewell a minimum of 80% of your customers
Encourage and motivate staff to provide optimum service during all shifts
Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
Develop and implement Promotions Calendar for F&B products in the oulet
Manage special event concepts
Anticipate market changes and review operations when necessary
Conduct competitor analysis
Create positive publicity opportunities
Manage customer database and utilize effectively
Up-sell property facilities
Actively pursue cost saving measures
Recycle wherever possible
Manage wage and beverage cost
Forecasting
Stock control
Analyse food and beverage statistics through point of sale system
What we need from you
Bachelor\'s degree / higher education qualification / equivalent in Hotel Management, or related field
At least one year of working experience as a Assistant Outlet Manager in similar operation
Excellent English communication skills, with additional languages preferred
Leadership skills
Ability to think calmly under pressure
Supervise functions
Supervise outlet service
Supervise the maintenance of service equipment.
Monitor standards of guest facilities and services
Control stock and monitor security procedures.
Assist with menu and wine list creation.
High level of energy and drive to achieve operational and business goal
What you can expect from us
We\'ll reward all your hard work with competitive salary and benefits.
Join us and you\'ll become part of the global IHG\xc2\xae family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
At IHG, we\'ve made a promise. As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? As the world\'s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental\xc2\xae\xef\xb8\x8f brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you\'d like to embrace a world of opportunities, we\'d like to welcome you to the world\'s most international luxury hotel brand. Let\'s Go Further Together. Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether.
At IHG, we\'ve made a promise. As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether.
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