Job Description

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We are seeking an experienced PRO Lead/Assistant PRO Manager to join our team and manage comprehensive PRO operations across mainland UAE territory. The successful candidate will be responsible for managing visa processes, labor contracts, and central PRO team coordination while ensuring compliance with UAE regulations and maintaining high service standards.
Responsibilities:
Visa & Immigration Management

• Manage end-to-end visa processing including new visa applications, renewals, cancellations, and amendments
• Process family visa applications and coordination for employee dependents
• Coordinate medical examinations and clearances for employees
• Coordinate visa quota collection and allocation across business units
• Handle work permit applications, renewals, and compliance requirements
• Oversee Emirates ID processing and renewals

Compliance

• Coordinate TAWJEEH processes with Group Central PRO teams
• Handle Occupational Health Certificate (OHC) requirements and renewals
• Ensure ILOE compliance requirements are met and maintained
• Manage and monitor status of sponsor codes and establishment cards
• Manage GPSSA (General Pension and Social Security Authority) related processes and compliance
• Ensure compliance with UAE labor laws and immigration regulations

Stakeholder Management

• Collaborate with Group Central PRO teams for seamless service delivery
• Provide PRO services support to UAE Landmark Hospitality employees
• Coordinate with HR teams across various business units

Service Level Management

• o Monitor and maintain agreed Service Level Agreements (SLAs)
• o Implement process improvements to enhance efficiency and compliance
• o Generate regular reports on PRO activities and performance metrics
• o Ensure timely resolution of PRO-related queries and issues

System Management

• Utilize Oracle HCM system for employee data management and PRO processes
• Maintain accurate records of all PRO transactions and documentation
• Generate system reports and analytics as required

Qualifications:
Experience

• Minimum 5+ years of proven experience in PRO operations management
• Extensive experience in managing visas, labor contracts, and government relations in UAE
• Strong background in mainland UAE PRO processes and procedures
• Previous experience in shared services environment highly preferred

Technical Skills

• Proficient in Oracle HCM system operations and management
• Good Excel skills for data management and reporting
• Experience with visa management tools and government portals
• Strong knowledge of UAE government portals and online systems

Language Requirements

• Fluent English and Arabic - Mandatory
• Excellent written and verbal communication skills in both languages

Preferred Qualifications

• Bachelor's degree in Business Administration, Human Resources, or related field
• Knowledge of UAE labor law updates and regulatory changes

About Us:
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
About the Team:
The Landmark Group has diversified into the leisure, fitness, wellness, food & hotel segments under the division Landmark Hospitality. Through this division, the Group offers its customers the best fine & casual dining, educational & family entertainment centres, fitness centres & affordable hotels. Citymax Hotels, Fitness First, Balance Spa, Foodmark & Landmark Leisure are a part of the Landmark Hospitality . It continues to evolve & grow with a clear focus on becoming the destination of choice within the respective industries, while also achieving the goal of providing an everlasting smile to our customers.