Assistant Learning & Development Manager

The place to savour life! At M\xc3\xb6venpick, we believe indulgence isn\xe2\x80\x99t a privilege \xe2\x80\x93 it\xe2\x80\x99s a crucial ingredient in our recipe for happiness. Savouring life\xe2\x80\x99s natural pleasures brings fulfillment, appreciation and positivity. When you smile at life, life smiles back.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies and the opportunity to earn qualifications while you work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

Establishment Training Tools

• Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Learning & Development Manager.
• Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
• Helps in coordinating and supports yearly performance reviews for supervisory staff together with the Human Resources Department.
• Orders and organises distribution of Training Certificates.
• Ongoing information of arising problems or conflicts within the departments on a confidential basis.
• Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.

Administration

• Compiles course/training requirements and attendance.
• Compiles hotel inspection reports, on the job observance.
• Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. continuously adapts them with relevant supervisors to their operational requirements.
• Counseling of supervisors/employees in training matters (How to Train, etc.).
• Establishes monthly training, development, and business summary reports according to Hotel\'s/regional office requirements.
• Co-ordinates up-dating of personal files of employees together with the Human Resources Department.
• Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property.
• Proper Development reporting and action planning implementation according to time frame.

Training

• Training of in-house Departmental Trainers, and selecting of those to cover every required field.
• Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
• Ensures that departmental training schedules are established every month in advance.
• Co-ordinates training activities in coordination with General Manager, HODs and Area Director of Learning and Development when applicable.
• Oversees the property induction process and programmes \xe2\x80\x93 including WTM.
• Ensures completion of all training according to the company Training Matrix.
• Evaluates and updates property training programmes and initiatives.
• Identifies strategic partners for development and delivery of training when appropriate.
• Drives elearning within the property.

Your experience and skills include:

• Excellent communication skills in written and spoken English is a must.
• At least two years of experience in training in a 5* hotel or similar.
• Knowledge of various training and teaching methods

Your team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor\xe2\x80\x99s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!

#BeLimitless

Accor