Job Description

General Information
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Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Location
Rosewood Abu Dhabi
Department
Information Technology
Job Type
Full-time Permanent

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OVERVIEW/BASIC FUNCTION:
Assisting the IT Manager to Manage and organize the IT sector of the Operation to the highest professional standards and in accordance to the established procedures as issued by the management, the group IT Director and the hard and software manufacturers. Executes assigned tasks independently and with the necessary confidentiality demanded for this position. Administers the entire system and follows up hard and software problems. Instruct users on new applications. Introduces newcomers on the system and signs them in if their position so requires. Assign changes or deletes access codes and ensures their confidentiality. Assists the guests in solving the internet related issues.
RESPONSIBILITIES:

• Complies with all pertinent policies and procedures.

• Exhibits managerial abilities and team leading skillsets.

• Works towards implementing the corporate manuals and follows the corporate manuals in all times.

• Be aligned in all activities with the corporate vision, mission and values.

• Assists the IT Manager and Director of Finance in all matters.

• Plans and sets targets for IT matters.

• Establishes clear IT procedures for each user group.

• Coordinates technical guidance to users in concert with the Electronics Engineer.

• Assists in the development of IT modifications and updates including the implementation thereof.

• Searches for areas of improvement in the existing system with new adjusted soft and hardware.

• Works with lead users to regularly evaluate business systems.

• Ensures consistent documentation of all software development and technical projects.

• Prepares and/or helps in the preparation of users' operational manuals including check lists and procedures to be followed by the users.

• Controls, reviews and evaluates continuously the existing configuration.

• Monitors and controls the relation between the property and the computer companies with regards to maintenance contracts and purchase of supplies.

• Follows courses in order to constantly update his know-how for the systems in use in the property.

• Reviews requests for new applications in cooperation with the Electronics Engineer.

• Coordinates installation of new hardware, peripherals and software with the Electronics Engineer.

• Keeps his work environment clean and proper at any time.

• Carries out duties that may from time to time be assigned to him by the Financial Controller and the Managing Director.

• Comply with all SOPs of the IT Department and the rules and ethics provided by the Hotel Training and guidance at all times.

• All internal and external communications should be shared with IT Department at all time, that includes and not limited to email, Social media communication, telephone calls etc.

QUALIFICATIONS:

• Experience: Minimum 3 years' experience as IT Supervisor at a 5-star hotel.

• Education: Bachelor degree in IT; professional certification preferred.

• General Skills: Positive attitude, hard worker, team player

• Technical Skills: Sun system, Micros, Opera, Active Directory, networking, maintenance, email writing

skills

• Language: Required to speak, read and write English, with fluency, other languages preferred.

• Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout

the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
About Us
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Located on Al Maryah Island at the core of Abu Dhabi's new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.