Job Description

Job Category: Hotel-Housekeeping
:
InterContinental Abu Dhabi is a landmark luxury destination, known for delivering exceptional guest experiences through high standards of service, cleanliness, and attention to detail. Our Housekeeping team plays a vital role in upholding the hotel's brand promise, and we are looking for an experienced and motivated Assistant Housekeeping Manager to support daily operations and lead our team to excellence.
The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing the day-to-day housekeeping operations, ensuring guest rooms, public areas, and back-of-house areas consistently meet InterContinental brand standards. This role requires strong leadership, operational expertise, and a hands-on approach to team management and quality control.
A little taste of your day-to-day:
Every day is different, but you'll mostly do:

• Assist in managing daily housekeeping operations, including guest rooms, public areas, laundry, and back-of-house areas
• Supervise, train, and motivate housekeeping colleagues to ensure high performance and engagement
• Conduct regular inspections of rooms and public areas to ensure cleanliness, hygiene, and brand standards are met
• Handle guest requests and complaints professionally, ensuring prompt resolution and guest satisfaction
• Support manpower planning, duty rosters, attendance, and leave management
• Ensure proper usage, control, and inventory of housekeeping supplies, linen, and equipment
• Coordinate with Engineering, Front Office, and other departments to ensure smooth operations
• Ensure compliance with health, safety, and hygiene standards at all times
• Assist with onboarding, training, and performance evaluations of team members
• Support special projects, deep-cleaning schedules, and departmental initiatives

What we need from you:

• Minimum 2-4 years of experience in housekeeping operations within a luxury hotel or resort
• Previous supervisory or assistant managerial experience is preferred
• Strong knowledge of housekeeping standards, procedures, and cleaning chemicals
• Good leadership, communication, and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• Flexible to work shifts, weekends, and public holidays
• Proficient in basic computer applications (Opera/housekeeping systems preferred)
• Attention to detail with a strong commitment to service excellence

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Skills Required