Job Description

Assistant Housekeeping Manager
Reports To: Executive Housekeeper / Housekeeping Manager
Job Purpose:
To assist in managing the housekeeping department to ensure the highest standards of cleanliness, sanitation, and presentation are met throughout the property. This role supports the manager in leading the room attendant and public area teams.
Key Responsibilities:

• Staff Supervision: Assist in scheduling, assigning tasks, and supervising room attendants, housemen, and laundry staff. Act as manager-on-duty in the Executive Housekeeper's absence.
• Quality Control: Inspect guest rooms, suites, and public areas to ensure they meet established cleanliness and maintenance standards.
• Training: Train new hires on cleaning procedures, safety protocols, product usage, and customer service standards.
• Inventory Management: Monitor and manage inventory of cleaning supplies, linens, and amenities. Place orders as needed within budgetary guidelines.
• Guest Interaction: Respond to guest requests and concerns regarding housekeeping services promptly and professionally.
• Reporting: Report maintenance issues, lost and found items, and any room status updates to the relevant departments.
• Procedure Compliance: Ensure all staff adhere to safety and sanitation policies, including the proper handling of chemicals and hazardous materials.

Qualifications:

• High school diploma or equivalent.
• Minimum of 2-3 years of experience in housekeeping, with at least 1 year in a leadership or supervisory role.
• Strong attention to detail and high standards of cleanliness.
• Excellent organizational and time management skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Proficiency in English; additional languages a plus.

Skills Required