Job Description

Job Category: Hotel-Front Office
:
At InterContinental Residences Abu Dhabi, we are committed to delivering refined residential hospitality that blends the comforts of home with the service excellence of InterContinental Hotels & Resorts. We are currently seeking a dynamic and guest-focused Assistant Front Office Manager to support front office operations and work closely with the Hotel Manager in driving service excellence, team performance, and resident satisfaction.
A little taste of your day-to-day:
Every day is different, but you'll mostly do:

• Assist the Hotel Manager in overseeing all Front Office operations, ensuring seamless day-to-day functioning of Reception, Concierge, Guest Services, Bell Desk, and Residential Services.
• Ensure the highest level of guest and resident satisfaction through proactive engagement, prompt issue resolution, and personalized service delivery.
• Supervise, coach, and motivate the Front Office team to consistently meet and exceed brand service standards.
• Act as the first point of escalation for guest concerns, complaints, and special requests, ensuring timely and effective resolution.
• Monitor arrival and departure processes, VIP movements, long-stay residents, and special service requirements.
• Ensure accurate handling of room allocations, billing, cash handling, and night audit coordination.
• Maintain close coordination with Housekeeping, Engineering, Security, and Sales to ensure smooth operational flow.
• Support in preparing duty rosters, managing attendance, leave planning, and manpower optimization.
• Ensure strict adherence to InterContinental brand standards, SOPs, safety, and security procedures.
• Assist in training, onboarding, and performance management of Front Office colleagues.
• Prepare reports, forecasts, and operational updates as required by the Hotel Manager.

What we need from you:

• Bachelor's Degree or Diploma in Hospitality Management or a related field.
• Minimum 3-5 years of Front Office experience in a luxury hotel or serviced residences environment, with at least 1-2 years in a supervisory or assistant managerial role.
• Prior experience with long-stay or residential operations is highly preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving ability with a calm and professional approach.
• Proficiency in Opera or similar PMS systems.
• High level of professionalism, grooming, and service mindset.
• Fluency in English is essential; additional languages are an advantage.
• Ability to work flexible shifts, including weekends and public holidays.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Skills Required