Job Description

Main Purpose
Your mission will be to support the Boutique Manager in creating within the boutique a universe that will deliver a One Of Not Many memorable client experience and a fulfilling employee experience. You will strongly participate to maintain high operational standards and create a strong clienteling approach to drive ambitious and sustainable business results.
Key responsibilities
Business development:

• Strongly contribute to grow Brand's reputation and desirability in the market by participating in networking activities outside of the Boutique including client events

• Initiate Boutique events and activities through partnerships to boost sales and traffic

• Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

Clienteling:

• In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives

• Lead by example and develop individual relationships with clients and prospects

• Partnering with Management to develop targeted action plans for clients and prospects while driving the business forward

Boutique performance and operations management

• Reach quantitative and qualitative targets in line with Brand objectives

• Demonstrate sales leadership for staff and assist the Boutique Manager in setting performance targets for team and individual with relevant KPIs

• Oversee and prepare weekly, monthly and annual reports together with the Boutique Manager and provide strategic analysis/ action plans for the Boutique to achieve and surpass goals and objectives

• Prepare regularly a client analysis report, sharing insights of local trends in partnership with the Boutique Manager

• Develop and share an in-depth knowledge of the boutique business

• Maintain consistent, uncompromising high standards of presentation and client service

• Drive the changes and ensure adoption of new tools & services

• Manage boutique operations in accordance with Brand and group compliance policies

• Build strong partnership with Richemont local Finance, Audit & Security teams.

• Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor

Represent Brand identity - Act as a Maison ambassador

• Act as an Ambassador for the Brand when attending meetings, events and other work- related functions, ensuring the integrity of its image with clients and within the local retail community

• Alongside the Boutique Manager, participate in regular PR events to promote and enhance the boutique presence with existing and new clientele

• Adhere with Passion to the values and rituals of presentation established by the Maison

Team Management & People Development

• Assist the Boutique Manager with coaching, training, motivating and developing the sales team

• Lead by example with a high degree of professionalism at all times

• Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns

• Conduct motivational daily briefings