Assistant Boutique Manager

Dubai, United Arab Emirates

Job Description

Main Purpose
Your mission will be to support the Boutique Manager in creating within the boutique a universe that will deliver a One Of Not Many memorable client experience and a fulfilling employee experience. You will strongly participate to maintain high operational standards and create a strong clienteling approach to drive ambitious and sustainable business results.
Key responsibilities
Business development:

  • Strongly contribute to grow Brand's reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
  • Initiate Boutique events and activities through partnerships to boost sales and traffic
  • Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors
Clienteling:
  • In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
  • Lead by example and develop individual relationships with clients and prospects
  • Partnering with Management to develop targeted action plans for clients and prospects while driving the business forward
Boutique performance and operations management
  • Reach quantitative and qualitative targets in line with Brand objectives
  • Demonstrate sales leadership for staff and assist the Boutique Manager in setting performance targets for team and individual with relevant KPIs
  • Oversee and prepare weekly, monthly and annual reports together with the Boutique Manager and provide strategic analysis/ action plans for the Boutique to achieve and surpass goals and objectives
  • Prepare regularly a client analysis report, sharing insights of local trends in partnership with the Boutique Manager
  • Develop and share an in-depth knowledge of the boutique business
  • Maintain consistent, uncompromising high standards of presentation and client service
  • Drive the changes and ensure adoption of new tools & services
  • Manage boutique operations in accordance with Brand and group compliance policies
  • Build strong partnership with Richemont local Finance, Audit & Security teams.
  • Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor
Represent Brand identity - Act as a Maison ambassador
  • Act as an Ambassador for the Brand when attending meetings, events and other work- related functions, ensuring the integrity of its image with clients and within the local retail community
  • Alongside the Boutique Manager, participate in regular PR events to promote and enhance the boutique presence with existing and new clientele
  • Adhere with Passion to the values and rituals of presentation established by the Maison
Team Management & People Development
  • Assist the Boutique Manager with coaching, training, motivating and developing the sales team
  • Lead by example with a high degree of professionalism at all times
  • Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
  • Conduct motivational daily briefings

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Job Detail

  • Job Id
    JD1937769
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned