Job Summary

• Senior Cash management operations officer will be responsible to monitor the outflow and inflow swift messages.
• To process/review and implement enhancement to Cash Operations in accordance with established departmental operating instructions, delegated authorities, and group policies.
• To perform investigations and reconciliation along with process review .

Responsibilities

Strategy

• To develop payment service products and position the processing centre as a revenue generator.
• Meet the departmental operation budget by ensuring that the cost of providing services are tracked and controlled in relation to the budgets set for these activities. Always look for ways and means to control cost per transaction and that includes monitoring cost on courier, communication and other misc. expenses.

Business

• Avoid revenue leakage and ensure that there are no debits to P&L Accounts without appropriate authority
• Ensure there is no revenue leakage in respect of tariff to payment instructions.
• To provide high quality service to our stakeholders and customers.
• To develop key working relationships with internal customers and support units etc.
• To achieve set targets in terms of Service standard for customer transactions
• To provide advisory service to large corporate customers in the UAE and other customers on best methods of transferring money to exchange controlled countries
• Living the values of SCB at all times
• Successfully complete projects for which responsible, and also provide active support wherein contribution is required as a participant / stakeholder.

Processes

• Ensure all the transactions handled in CPC are checked and processed for authenticity (as to source, value, SC Star etc) and are disposed off strictly as per remitters instructions.
• Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required eg sundry, erroneous, csa accounts etc.
• To ensure that any Nostro unreconciled entries escalated are kept to a minimum and are resolved on a daily basis.
• Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units
• Ensure that all enquiries / complaints are resolved within agreed turnaround time
• Be aware of all policies and procedures for CMO processing and products
• Develop good knowledge and understanding of the Group\xe2\x80\x99s CMS policy and other bank procedures
• Act as custodian for Bank keys as and when required.
• Act as a bulk stock custodian as and when required.
• Act as backup for the other supervisory desks.
• Ensure all cheques, including returned items (RCMS Clearing Cheques, Inward collection, Outward Collection, In House cheques, PDCs and PDCDs) received into CMO are checked for authenticity and are processed as per customer\xe2\x80\x99s instructions.
• Ensure that PDC cheques are accurately warehoused and lodged into clearing in a timely manner.
• To ensure a robust reconciliation of all sorts of instruments received and processed.
• Avoid revenue leakage and ensure that there are no debits to P and L accounts without appropriate authority
• Ensure there is no revenue leakage in respect of tariff to payment instructions (including collections /discounting)

People and Talent

• Motivate and train staff to ensure performance is optimized. Drive productivity improvement across the department operations where possible
• Initiate and drive service improvements across the portfolio as part of the Group\xe2\x80\x99s out serve program.

Risk Management

• To ensure that the department gets a satisfactory audit rating in all external / internal reviews
• To ensure that all risks and losses related to payment services are identified, documented and registered in Phoenix.
• Ensure adherence on an ongoing basis to all requirements of KYC/AML as may be issued from time to time.
• Ensure all practices within the unit comply with risk and compliance procedures minimizing any operational loss in respect of all activities. Ensure controls are in place and operational risk is managed across the portfolio according to group policy
• Ensure compliance to sanctions, AML, KYC policies periodically given by the group

Governance

• Support GSSC from country for all processing related activities (query resolution and other decisions which country needs to take).
• Guide GSSC to minimize cost per transaction by ensuring that all messages are accurate and straight through to all correspondents worldwide and as per SC star format.
• Support GSSC in obtaining additional information from client where needed, by addressing the mails (referred by GSSC) to relevant businesses.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the UAE CMO to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• Head, Corporate, Institutional, Commercial and Retail Banking
• Manager, GBS Gulf Payments, Chennai -India and KL
• Manager, Service Quality /Client Experience
• Branch Managers
• Branch Sales & Service Managers
• Teller Service Managers
• Corporate Support / Relationship Managers
• Support Unit Dept Managers (Finance, Admin, IT,HR)
• Treasury Dealers
• Other areas of Operations and Technology
• External
• Existing Customers
• Prospective Customers
• Other Bank Remittance officials

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People
• Payments Knowledge
• SWIFT
• Operational Risk
• ISO20022 knowledge

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Standard Chartered