Job Description

Job Title Area Manager

Description

Area Manager
Company :

Al Rostamani International Exchange Llc

Job Type :

Full Time

Dubai
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Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.
Job Purpose
The role is responsible for sales , revenue & operating profit performance, operational excellence, adherence to procedures and utilization of risk mitigation activities to prevent financial fraud or loss with focus on customer retention and new business development for the branches; and effective cost management.
Job Responsibilities
Drive and implement strategic objectives of the Company as communicated by Management
Coordinate frequently with all ARIE heads' of the departments to support the branches business
Ensure implementation of Customer Service policies and maintain the levels of provided services
Maintain beneficial relationship with commercially valuable customers
Monitor Service Performance of team members and give high priority to maintenance of customer relations
Ensure effective Floor Management through spot visits
Plan and lead customer acquisition and retention activities
Constantly monitor and aim to reduce TAT at counters, and ensure Branches premises are well maintained at all times
Handling Customer branches complaint / provide feedback to the quality& services excellence Dept
Ensure branch appearance / visibility in terms of poster management / marketing support/ housekeeping by leasing with the concern Heads of Departments
Ensure budgeted Sales , Revenue & Operating profits figures are achieved, by utilizing effective strategies to attract new profitable customers, retain and upgrade existing customers through regular visits
Plan and monitor implementation of Branches Sales & Marketing policies and programs
Lead Sales activities and Marketing programs of the branches to attract new customers & monitor implementation
Assimilate Market information through surveys and research;
Provide feedback/ suggestions to Management about new Products, Competition activities and convey the 'voice' of the customer to drive policy decisions
Provide leads to Sales Team / Management to gain new business
Identify new locations to launch new branches and present feasibility study to ARIE Top Management for final action. In addition to negotiate with landlord the rental renewal / submit renewal to AGM Operations
Monitor branches operations and effectively manage business functions of the branches
Conduct random audits on Branches Operations, Quality and related parameters
Ensure adherence to policies and procedures for achieving a satisfactory risk rating for the branches
Monitor deviation in branches policies and procedures and take immediate action
Ensure the right implementation of the AML procedures and KYC initiatives, and attend monthly AML committee meeting
Ensure that controls on cash, valuables, assets, reconciliation, daily closing, and other control procedures are adhered at all times
Ensure Manpower planning and budgeting is done efficiently to support business needs
Formulate an Annual Leave Plan for the branches
Ensure the effective achievement of functional objectives through the leadership of function - setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal - in order to ensure that the highest level of performance is achieved
Ensure attending all the monthly branch staff meetings
Job Requirements
Qualifications
Graduate in any related field preferably in Business/Finance background

Experience
Minimum 8 years pf experience in the Financial/Exchange industry with 5+ years at a Supervisory position

Knowledge & Skills
Customer Focus
Building Business partnerships
Excellent Planning and organization skills
Excellent Communication skills
Excellent Analysis / Problem solving skills
Market & Entrepreneurial Insight
Coaching skill
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
Apply Now
Dubai
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