Job Description

A. Purpose and Scope, The wellness counsellor is directly for driving the overall sales of the centre to maximize profitability, manage customer relationship, and overall increase the revenue month on month.

Sales and Profitability Achievement

Responsible to drive overall centre sales to ensure it exceeds daily, monthly, and yearly targets.

Accountable for generating revenue for all the categories in centres viz; Slimming, Beauty, Laser & Dermat

Strive to increase profitability by keeping expenses in check without compromising service quality levels of company.

Effectively communicate financial and individual performance to the team

To ensure increase in new client's portfolio as per the agreed KRA and assigned target.

To partner with centre head and ensure that centre achieve the top line as per the business plan.

To ensure to have a solid inside sales & leads generation that exceeds sales goals.

To ensure that sales funnel is always full of qualified leads and prospects.

To ensure that leads to footfall conversion is above 80%

To ensure every walk-in is converted into prospective clients with appointments.

Financial Reports

To ensure to have accuracy of all financial and operational data which is maintained & reported from the centre.

Daily sales report and expenses report to be shared with corporate finance team.

Opening and closing of centre Cash report and daybook to be shared with finance.

Monthly Incentive and cash advances payout report to share with corporate finance team.

Be familiar with all types of reports generated from Center when due.

Be proficient in ERP, its various processes, reports and directives from IT department.

Footfall to Conversion

To personally, interact with all the customer who visit the centre. To perform initial screening after thorough understanding of the customers' requirements

To perform necessary pre-work like customer profiling, segmenting and accordingly promoting suitable services

To understand & analyse lifestyle, dietary and health status of the customer. Customize program that meets their needs.

Client Complains and Resolution

To ensure every customer complaint is address proactively, especially those with slow progress or not getting expected results.

To proactively study the root cause of the complaints

To discuss the concerns/complains with the respective department head.

To ensure and follow escalation matrix for refunds in fair compliance of company SOP as follows: At centre level - 2 days, where.

Support office (corporate) intervention is required - 7 day.

Event Management

To conduct in-house events in coordination with centre head / corporate marketing team

To explore opportunities to partner with new local communities / corporates to conduct VLCC events min 2 Events per month.

To participate in planning and executing sales events in the centre in coordination with the Centre Head Reports

To ensure all leads are updated accurately on Palms daily.

Reports are accurately prepared and shared to corporate team.

To ensure discounts and pricing is discussed with the centre head while closing a lead, to ensure minimum negotiation.

To record all data for every sales transaction in CLM

To ensure after sale services are met as per the VLCC SOPs and ensure regular post sales contact with clients to ensure satisfaction on service.

Job Type: Full-time

Pay: AED6,000.00 - AED8,000.00 per month