Job Description

Job Purpose:

To provide a professional front-desk experience, manage bookings and customer communication, support sales activities, and contribute to improving customer experience and retention.

Key Responsibilities:

1. Front Desk & Customer Service

- Welcome clients professionally upon arrival.

- Handle customer inquiries in person, by phone, WhatsApp, and social media messages.

- Address basic complaints and escalate issues to management when required.

2. Booking & Schedule Management

- Manage appointments using the approved booking system.

- Confirm, reschedule, or cancel bookings as needed.

- Coordinate schedules to avoid delays or conflicts.

- Follow up with late or no-show clients.

3. Social Media & Client Communication

- Respond to direct messages on social media platforms (Instagram, WhatsApp Business,

etc.).

- Provide accurate information about services, prices, and promotions.

- Convert inquiries into confirmed bookings.

- Follow approved response templates and communication guidelines.

4. Sales Support

- Promote salon services, packages, and approved offers.

- Encourage re-booking and advance appointments.

- Support package sales without offering unauthorized discounts.

- Record sales opportunities and client feedback.

5. Client Feedback & Experience

- Collect client feedback after services.

- Document satisfaction levels and complaints.

- Encourage satisfied clients to leave reviews.

- Report critical feedback to management immediately.

6. Inactive Client Follow-up

- Identify clients who have not visited for more than one month.

- Contact them in a professional, non-pushy manner.

- Record reasons for non-return and report findings.

7. Reporting & Customer Insights

- Prepare weekly or monthly reports covering:

Client types (new / returning / packages)
Most requested services
Peak and low periods
Common questions and complaints
- Provide observations to support customer experience improvement.

8. Compliance & Professional Conduct

- Maintain confidentiality of client information.

- Follow salon policies, appearance standards, and work schedules.

- Perform additional related tasks as assigned by management.

Qualifications & Skills:

- Fluent in Arabic (English is an advantage).

- Minimum 2 years of experience in a similar role.

- Strong communication and customer service skills.

- Ability to work with booking systems and digital communication tools.

- Organized, reliable, and able to work under pressure.

Salary:

AED 2,000 - 2,500 depending on experience.

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month