1 Greet customers and understand their vehicle concerns, recording accurate details of complaints, symptoms, or service requests.
2 Provide professional advice on required maintenance, repairs, and costs, gaining customer approval before work begins.
3 Coordinate with the workshop team to ensure timely completion of jobs.
4 Keep customers updated on job progress, additional findings, and delivery timelines.
5 Handle customer queries or complaints with patience and professionalism.
6 Promote value-added services, service packages, and special offers.
7 Ensure adherence to company, manufacturer, and safety standards at all times.
Requirements
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Experience:
Minimum 3-5 years as a Service Advisor in an automotive service center or dealership.
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Language:
Fluent in
Arabic
and proficient in
English
(spoken and written).
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Technical knowledge:
Solid understanding of automotive systems and service processes.
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Education:
Diploma or higher in Automotive, Mechanical, or related fields.
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Soft skills:
Strong communication, problem-solving, and customer service abilities.
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GCC/UAE experience preferred.
What We Offer
Competitive salary + incentives
Ongoing training and development opportunities
Dynamic and supportive work environment
How to Apply
If you have the passion to deliver exceptional customer service and the technical know-how to back it up, we'd love to hear from you.
Job Type: Full-time
Pay: From AED6,000.00 per month
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